If a customer expects a product to be poor but purchases it anyway due to lack of choice, and the product turns out to perform better than expected, the customer will always be highly satisfied or delighted.

Question

Quizplus · Accepted Answer

Customer satisfaction can be influenced by a variety of factors including expectations, individual preferences, and specific circumstances of the purchase. A product performing better than expected can lead to increased satisfaction, but it does not guarantee the customer will always be highly satisfied or delighted.

If a Customer Expects a Product to Be Poor but Purchases