In the context of quality improvement methods, employee involvement teams primarily involve
A) using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations.
B) setting up teams of employees to identify quality-related problems and come up with possible solutions.
C) focusing the whole organization on continuously improving every business process so it satisfies customers.
D) using statistics to monitor production quality during the production process.

Question

Quizplus · Accepted Answer

Employee involvement teams are set up to involve employees in identifying quality-related problems and coming up with possible solutions. They utilize the knowledge and expertise of the employees who are closest to the processes and can contribute valuable insights into improving quality. A formal process of studying processes and correcting problems is part of the overall quality improvement framework but is not the primary focus of employee involvement teams. Focusing on continuously improving every business process and using statistics to monitor production quality are also part of the overall quality improvement approach, but not specific to employee involvement teams.

In the Context of Quality Improvement Methods, Employee Involvement Teams