A ________ can be best defined as the quality-control technique based on the view that everyone in an organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.
A) lean process improvement
B) statistical process control
C) zero-defects approach
D) just-in-time approach

Question

Quizplus · Accepted Answer

The question is describing the zero-defects approach, which emphasizes that everyone in an organization should work towards delivering high-quality goods and services that are free from problems. Lean process improvement focuses on eliminating waste and increasing efficiency, statistical process control uses statistical methods to monitor and control a process, and just-in-time approach emphasizes reducing inventory levels and producing goods at the right time. None of these approaches fully capture the idea of aiming for zero defects in every aspect of an organization's goods and services.

A ________ Can Be Best Defined as the Quality-Control Technique