Question 1

In the context of dimensions of quality, ________ primarily refers to the probability that a product will function properly and not break down during a specified period.
A) reliability
B) conformance
C) durability
D) aesthetics

Accepted Answer

Reliability is specifically related to the likelihood of a product functioning properly without breaking down within a given period of time. Conformance relates to whether a product meets certain technical standards, durability refers to how long a product lasts overall, and aesthetics refers to its visual appeal.

Question 2

Statistical process control (SPC) is a quality-control technique that primarily involves using statistics ________.
A) to monitor production quality during the production process
B) to improve the production quality of products
C) to look for defects in the random sampling process
D) to find out ways to limit defects to 30,400 per million operations

Accepted Answer

Statistical process control (SPC) uses statistical methods to monitor and control a process during production to ensure that it operates at its maximum capability to produce conforming products. It involves using statistical tools such as control charts to identify when a process may be going out of control and taking corrective action to prevent non-conforming products from being produced.

Question 3

In the context of dimensions of quality, ________ refers to the way a product looks, feels, tastes, and smells.
A) reliability
B) features
C) aesthetics
D) conformance

Accepted Answer

Aesthetics refers to the sensory aspects of a product, such as its appearance, texture, taste, and smell. Reliability pertains to a product's ability to perform consistently over time, features refer to the additional capabilities of a product beyond its basic functions, and conformance relates to a product's ability to meet predetermined standards or specifications.

Question 4

Productivity is best defined as the
A) success rate of the efforts to prevent defects in a firm's goods or services.
B) amount of results an organization gets for a given amount of inputs.
C) statistical representation of the effectiveness of a quality-control method.
D) organization-wide focus on satisfying lifelong customers.

Accepted Answer

Productivity is the measure of how much output an organization produces with a given amount of inputs. It determines the efficiency and effectiveness of a business process. Option A focuses on the success rate of preventing defects, which is more aligned with the concept of quality control. Option C deals with statistical representation and is specific to quality control methodology. Option D emphasizes customer focus, which is important but not the primary definition of productivity.

Question 5

In the context of dimensions of quality, ________ primarily refers to the length of a product's life.
A) aesthetics
B) conformance
C) durability
D) reliability

Accepted Answer

Durability primarily refers to the length of a product's life. The other dimensions are as follows: aesthetics deals with the appearance of the product, conformance refers to how closely the product meets pre-established standards, and reliability refers to the consistency of the product's performance over time.

Question 6

Supervisors must care about quality because poor quality
A) limits the organization's access to resources.
B) leads to reduced organizational costs.
C) prevents inspection and rework.
D) saves much-needed raw materials.

Accepted Answer

Poor quality limits the organization's access to resources because it leads to decreased customer satisfaction and ultimately, decreased profits. This can result in a loss of credibility, and it can affect partnerships with suppliers, investors, and other stakeholders.

Question 7

Barbara thinks that her car looks amazing. She likes the smell of the car and the color of its interiors. In the context of dimensions of quality, Barbara likes the ________ of the car.
A) reliability
B) features
C) aesthetics
D) conformance

Accepted Answer

Aesthetics refers to the sensory appeal of a product, such as its appearance, smell, and taste. Barbara's liking for the color and smell of her car's interiors falls under the dimension of aesthetics.

Question 8

In the context of dimensions of quality, the ________ dimension primarily refers to supplements to a product's basic operating characteristics.
A) performance
B) conformance
C) aesthetics
D) features

Accepted Answer

Features dimension primarily refers to supplements to a product's basic operating characteristics. The feature dimension is concerned with the extra attributes added to a basic product. These features may involve additional characteristics, supplementary functions, or performance enhancements that are not essential to the basic functioning of the product.

Question 9

The most accurate way to apply statistical quality control is to use a
A) specific sample.
B) random sample.
C) quota sample.
D) stratified sample.

Accepted Answer

The most accurate way to apply statistical quality control is by using a random sample. A random sample ensures that every unit in the population has an equal chance of being selected for the sample, which minimizes bias and allows for more accurate assessment of the quality of the entire population. Specific, quota, and stratified samples may introduce biases and inaccuracies in the data collected.

Question 10

Dexter, a supervisor at Rensil Inc., emphasizes how to do things in a way that results in better quality. In the context of types of quality control, Dexter is inclined toward ________.
A) product conformance
B) process control
C) turnover
D) benchmarking

Accepted Answer

Dexter's focus on doing things in a way that results in better quality indicates a preference for process control, which involves monitoring and controlling the processes involved in creating a product or service in order to improve quality. Product conformance, on the other hand, focuses on ensuring that a product meets predetermined standards or specifications. Turnover and benchmarking are not relevant to Dexter's emphasis on quality control.

Question 11

A ________ can be best defined as the quality-control technique based on the view that everyone in an organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.
A) lean process improvement
B) statistical process control
C) zero-defects approach
D) just-in-time approach

Accepted Answer

The question is describing the zero-defects approach, which emphasizes that everyone in an organization should work towards delivering high-quality goods and services that are free from problems. Lean process improvement focuses on eliminating waste and increasing efficiency, statistical process control uses statistical methods to monitor and control a process, and just-in-time approach emphasizes reducing inventory levels and producing goods at the right time. None of these approaches fully capture the idea of aiming for zero defects in every aspect of an organization's goods and services.

Question 12

Statistical quality control primarily involves
A) maintaining a customer feedback log and making the necessary improvements in products whenever required.
B) checking every product for possible defects so as to reduce high costs related to poor quality.
C) looking for defects in parts, finished goods, or other outcomes selected through a sampling technique.
D) monitoring production quality on an ongoing basis and making corrections whenever the results show that the process is out of control.

Accepted Answer

Statistical quality control involves using statistical methods to monitor and control the quality of a product or service. This is typically done by selecting a sample of products or outcomes and analyzing them for defects using statistical tools. By doing this, the organization can identify patterns and trends in the quality data, make corrections to the production process when necessary, and ultimately improve overall quality. Answer A is more related to customer service, while answer B focuses on detecting defects in individual products rather than using statistical methods. Answer D is similar, but does not emphasize the use of statistical methods.

Question 13

In the context of quality improvement methods, employee involvement teams primarily involve
A) using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations.
B) setting up teams of employees to identify quality-related problems and come up with possible solutions.
C) focusing the whole organization on continuously improving every business process so it satisfies customers.
D) using statistics to monitor production quality during the production process.

Accepted Answer

Employee involvement teams are set up to involve employees in identifying quality-related problems and coming up with possible solutions. They utilize the knowledge and expertise of the employees who are closest to the processes and can contribute valuable insights into improving quality. A formal process of studying processes and correcting problems is part of the overall quality improvement framework but is not the primary focus of employee involvement teams. Focusing on continuously improving every business process and using statistics to monitor production quality are also part of the overall quality improvement approach, but not specific to employee involvement teams.

Question 14

In the context of dimensions of quality, ________ refers to the degree to which a product's design and operating characteristics meet established standards.
A) reliability
B) performance
C) durability
D) conformance

Accepted Answer

Conformance refers to the degree to which a product's design and operating characteristics meet established standards. Reliability refers to the ability of a product to perform its intended function over time. Performance refers to the level of effectiveness with which a product performs its intended function. Durability refers to the ability of a product to resist wear and tear over time.

Question 15

When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens, it is most likely focusing on
A) concurrent control.
B) process control.
C) method control.
D) product quality control.

Accepted Answer

The park district is focusing on product quality control as it aims to improve the quality of its offerings, such as playground equipment and senior programs, to better meet the needs and expectations of its community.

Question 16

In the context of dimensions of quality, ________ refers to the speed and ease of repairing a product.
A) serviceability
B) performance
C) reliability
D) conformance

Accepted Answer

Serviceability refers to the ease and speed of repairing a product. Performance refers to how well a product meets its intended functions or requirements. Reliability refers to a product's ability to consistently perform at an acceptable level over time. Conformance refers to a product's ability to meet established standards or specifications.

Question 17

Which of the following is true of total quality management (TQM) strategies?
A) They require supervisors to transfer between departments every two months.
B) They require employees to take mandatory breaks every two hours.
C) They require employees to work six days a week.
D) They require the involvement of employees at all levels.

Accepted Answer

Total quality management (TQM) strategies prioritize the involvement of employees at all levels in order to ensure that all aspects of the organization are constantly being reviewed and improved. This involvement is critical to the success of TQM as it empowers employees to identify areas that need improvement and take steps to improve them. Choices A, B, and C are not accurate descriptions of TQM strategies.

Question 18

In the context of dimensions of quality, ________ refers to a product's primary operating characteristic, such as the picture clarity of a television set.
A) aesthetics
B) conformance
C) performance
D) reliability

Accepted Answer

Performance refers to a product's primary operating characteristic, such as picture clarity in a television set. Aesthetics refers to the product's appearance, conformance refers to whether it meets established standards, and reliability refers to its ability to function consistently without failure.

Question 19

Process control is the type of quality control that focuses on ways to
A) do things in a way that leads to better quality.
B) increase the turnover rates in a company.
C) decrease the serviceability of an end product.
D) use sampling techniques to find defects in products.

Accepted Answer

Process control focuses on improving the quality of the products by optimizing the way they are produced. It aims to prevent defects and errors from occurring by identifying and correcting issues in the production process before they affect the final product. Therefore, option A is the correct choice. Option B, C, and D are all incorrect as they do not relate to the objective of process control.

Question 20

Quality control is best defined as an organization's efforts to
A) prevent or correct defects in its goods or services or to improve them in some way.
B) produce goods that are of the same quality as its competitors' goods.
C) control all whistleblowing activities so as to maintain the positive image of the organization.
D) let employees know that they will be penalized for any complaints related to the quality of their goods or services.

Accepted Answer

Quality control refers to the measures and processes implemented by an organization to ensure that its products or services meet or exceed customer expectations. It involves identifying and preventing or correcting defects in goods or services, thereby improving their quality. Option B is not accurate as quality control is not necessarily about producing goods of the same quality as competitors, but about meeting customer expectations. Option C is incorrect as quality control does not involve controlling whistleblowing activities, which is a separate issue. Option D is also incorrect as penalizing employees for complaints does not necessarily address the root cause of quality issues.

Quiz 9: Ensuring High Quality and Productivity

In the context of dimensions of quality, ________ primarily refers to the probability that a product will function properly and not break down during a specified period.

Statistical process control (SPC) is a quality-control technique that primarily involves using statistics ________.

In the context of dimensions of quality, ________ refers to the way a product looks, feels, tastes, and smells.

Productivity is best defined as the

In the context of dimensions of quality, ________ primarily refers to the length of a product's life.

Supervisors must care about quality because poor quality

Barbara thinks that her car looks amazing. She likes the smell of the car and the color of its interiors. In the context of dimensions of quality, Barbara likes the ________ of the car.

In the context of dimensions of quality, the ________ dimension primarily refers to supplements to a product's basic operating characteristics.

The most accurate way to apply statistical quality control is to use a

Dexter, a supervisor at Rensil Inc., emphasizes how to do things in a way that results in better quality. In the context of types of quality control, Dexter is inclined toward ________.

A ________ can be best defined as the quality-control technique based on the view that everyone in an organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.

Statistical quality control primarily involves

In the context of quality improvement methods, employee involvement teams primarily involve

In the context of dimensions of quality, ________ refers to the degree to which a product's design and operating characteristics meet established standards.

When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens, it is most likely focusing on

In the context of dimensions of quality, ________ refers to the speed and ease of repairing a product.

Which of the following is true of total quality management (TQM) strategies?

In the context of dimensions of quality, ________ refers to a product's primary operating characteristic, such as the picture clarity of a television set.

Process control is the type of quality control that focuses on ways to

Quality control is best defined as an organization's efforts to