Question 1

Programs for word processing,spreadsheets,graphics,and database management which are developed for a specific task are called operating system software.

Accepted Answer

These programs are called application software, not operating system software. Operating systems manage hardware and provide a platform for application software to run.

Question 2

Which of the following communication networks branches out from a chain network to reach others?
A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"

Accepted Answer

The "Y" network branches out from a chain network, allowing communication to extend to additional members beyond the linear chain.

Question 3

Which of the following communication networks has the manager at the centre,playing the role of liaison and responsible for integrating other work groups by controlling the information communicated from the central source?
A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"

Accepted Answer

The Wheel network has the manager at the center, acting as the hub through which all communication passes, allowing them to control and integrate information.

Question 4

When a marketing manager who is in Calgary for a meeting calls his office in Toronto and retrieves his phone messages by himself so that he can respond to them while he is out of the office,this is an example of using what type of medium?
A)Video conferencing
B)E-mail
C)A fax
D)A memo
E)Voice mail

Accepted Answer

The marketing manager is retrieving phone messages, which is a function of voice mail.

Question 5

The effectiveness of a social media strategy comes from constantly pushing products or promotions.

Accepted Answer

An effective social media strategy focuses on engagement, building relationships, and providing value to the audience, not just pushing products or promotions.

Question 6

Which of the following communication networks is generally used among work groups and teams who may collaborate using file sharing and reply-all email?
A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"

Accepted Answer

The answer of Which of the following communication networks is...

Question 7

One software development that is starting to have an impact on the manager's job is speech recognition software.

Accepted Answer

Speech recognition software is increasingly being used in various industries, including management, to improve efficiency, facilitate communication, and streamline tasks such as note-taking and data entry.

Question 8

Information systems have no limitations.

Accepted Answer

Information systems have limitations such as data security risks, high implementation costs, and potential for system failures.

Question 9

All of the following are considered important elements of a social media strategy,except:
A)Spend time identifying the target audience
B)Be spontaneous in the message
C)Choose the correct Internet sites
D)Provide engaging material,not just promotions
E)Monitor and measure the effectiveness of social media sites

Accepted Answer

Being spontaneous in the message is not typically considered an important element of a social media strategy, as effective strategies usually involve careful planning and consistency in messaging.

Question 10

A manager who is a member of a self-managed team calls his office in Vancouver when he is at a conference in Halifax to retrieve his phone messages by himself without going through his secretary so that he can respond to messages from the other members of his team while he is out of the office.What communication medium is this manager using?
A)A fax
B)Voice mail
C)A memo
D)A face-to-face meeting
E)A blog

Accepted Answer

The manager is using voice mail to retrieve and respond to phone messages.

Question 11

The importance of information richness is a strong argument in favour of using electronic communication to replace face-to-face communication.

Accepted Answer

While electronic communication can offer information richness, it often lacks the non-verbal cues and immediate feedback present in face-to-face communication, which are crucial for understanding and relationship-building.

Question 12

The "Y" network symbolizes either formal horizontal or lateral communication among people at the same level of the organization or formal top-down or bottom-up vertical networks.

Accepted Answer

The "Y" network typically represents a communication pattern where information flows from a central point to multiple points, resembling the letter "Y", and is not specifically about horizontal or vertical communication.

Question 13

Which of the following communication networks allows information to flow freely among and between members of a department or work unit?
A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"

Accepted Answer

The All-Channel network allows all members to communicate freely with each other, facilitating open and unrestricted information flow.

Question 14

The circle network has a manager at the centre who plays the role of liaison and is responsible for integrating other work groups by controlling the information communicated from the central source.

Accepted Answer

The answer of The circle network has a manager at...

Question 15

A social media strategy should communicate the brand or identity of the organization.

Accepted Answer

A social media strategy is designed to convey the brand's identity and values to its audience, ensuring consistent messaging and engagement.

Question 16

The social media network does not have to match the values of your organization and your customers-any outlet will do.

Accepted Answer

Choosing a social media network that aligns with the values of your organization and customers is important for effective communication and brand consistency.

Question 17

A common error made by social media managers is not recognizing the subtle differences between social media outlets.

Accepted Answer

Social media platforms have unique features, audiences, and content styles, and failing to tailor strategies accordingly can lead to ineffective communication and engagement.

Question 18

Communication networks are established channels by which communication flows throughout the organization.

Accepted Answer

Communication networks refer to the structured pathways that facilitate the flow of information within an organization, ensuring effective communication among its members.

Question 19

One function of a social media strategy is that it provides the opportunity to learn from instant feedback and gather statistics and data on the users.

Accepted Answer

A social media strategy allows businesses to engage with users, receive immediate feedback, and collect data to analyze user behavior and preferences.

Question 20

Communication skills for receivers include all of the following,except:
A)Paying attention
B)Selecting an appropriate medium for the message
C)Being a good listener
D)Being empathetic
E)Staying focused

Accepted Answer

Selecting an appropriate medium for the message is a skill for the sender, not the receiver.

Quiz 6: Managing Communication and Information Technology IT

Programs for word processing,spreadsheets,graphics,and database management which are developed for a specific task are called operating system software.

Which of the following communication networks branches out from a chain network to reach others?

Which of the following communication networks has the manager at the centre,playing the role of liaison and responsible for integrating other work groups by controlling the information communicated from the central source?

When a marketing manager who is in Calgary for a meeting calls his office in Toronto and retrieves his phone messages by himself so that he can respond to them while he is out of the office,this is an example of using what type of medium?