Question 1

There are five steps in the control process.

Accepted Answer

False

Question 2

Giving stringent product specifications to suppliers in advance is an example of feedforward control.

Accepted Answer

Feedforward control involves taking proactive measures to prevent problems before they occur, such as providing suppliers with detailed product specifications to ensure quality and compliance.

Question 3

Information about customers' reactions to new goods and services is provided through feedback control.

Accepted Answer

Feedback control involves collecting and analyzing customer feedback to assess their reactions and make necessary adjustments to improve goods and services.

Question 4

An effective control system does not have to be flexible,but it does need to provide accurate information to give manager's a true picture of organizational performance.

Accepted Answer

An effective control system must be flexible to adapt to changes and unforeseen circumstances, in addition to providing accurate information.

Question 5

Output standards refer to the quantity of the service or product the employee is to produce.

Accepted Answer

Output standards are metrics used to measure the quantity of work produced by an employee, indicating the expected level of productivity.

Question 6

All managers develop a system of output control for their organizations.

Accepted Answer

All managers need to develop a system of output control to ensure that their organizations are meeting their goals and objectives.

Question 7

An operations manager is responsible for managing an organization's production system.

Accepted Answer

An operations manager oversees the production process, ensuring efficient and effective operations within an organization.

Question 8

Concurrent control is at the heart of total quality management programs.

Accepted Answer

Concurrent control involves monitoring and adjusting ongoing processes to ensure quality standards are met, which is a key aspect of total quality management.

Question 9

Feedforward control measures are effective at the input stage.

Accepted Answer

Feedforward control measures are designed to anticipate and prevent problems before they occur by addressing potential issues at the input stage.

Question 10

The conversion stage of any production system is focused on the acquisition of raw materials and other component parts.

Accepted Answer

The conversion stage of a production system is focused on transforming raw materials and components into finished products, not on their acquisition.

Question 11

A system that alerts managers to excessive customer returns is an example of concurrent control.

Accepted Answer

Concurrent control involves monitoring and adjusting processes in real-time, while alerting managers to excessive customer returns is a form of feedback control, which occurs after the process is completed.

Question 12

The first step in the control process is to measure actual results.

Accepted Answer

The first step in the control process is to establish performance standards or objectives.

Question 13

The process by which managers monitor and regulate the organization to determine if the organization is operating efficiently and effectively is known as controlling.

Accepted Answer

Controlling is a management function that involves monitoring organizational performance and making adjustments to ensure that goals are met efficiently and effectively.

Question 14

The first step in the control process is to measure actual performance.

Accepted Answer

The first step in the control process is to establish standards or objectives against which performance will be measured.

Question 15

Time standards refer to the quantity of the service or product the employee is to produce.

Accepted Answer

Time standards refer to the amount of time allocated for an employee to complete a task, not the quantity of output.

Question 16

Feedback control measures are useful at the input stage.

Accepted Answer

Feedback control measures are typically used at the output stage to correct any deviations from the desired outcome, whereas feedforward control measures are used at the input stage to prevent deviations.

Question 17

The first step in the control process is to establish standards for performance.

Accepted Answer

The control process begins with setting performance standards, which serve as benchmarks for evaluating actual performance.

Question 18

A thermostat is an example of a control system.

Accepted Answer

A thermostat is a device that regulates temperature by turning heating or cooling systems on or off to maintain a desired setpoint, making it a control system.

Question 19

The control function is limited to reacting to events in a business after the events have already occurred.

Accepted Answer

The control function is not limited to just reacting to events after they have occurred.It also means keeping an organization on track,anticipating events that might occur,and then changing the organization to respond to whatever opportunities or threats have been identified.

Question 20

Feedback control measures are useful at the conversion stage.

Accepted Answer

The answer of Feedback control measures are useful at the...

Quiz 11: Managing Control and Operations