Supply Chain Management Study Set 2

Statistics

Quiz 10 :

Quality Management and Six Sigma

Quiz 10 :

Quality Management and Six Sigma

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While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.
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False

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The Malcolm Baldrige National Quality Award represents the U.S. government's endorsement of quality as an essential part of successful business strategy.
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True

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One tool used in total quality management is the run chart.
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True

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Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.
True False
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A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.
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A quality guru named Philip Crosby defined quality as fitness for use.
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A quality guru named Joseph M. Juran defined quality as fitness for use.
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In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S. annual award for total quality management.
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Conformance quality is a strategic decision for a firm.
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A quality guru named Joseph M. Juran is well known for his program structured around "14 points" for management.
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One SPC tool used in total quality management is the Pareto chart.
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While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.
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An operational goal of total quality management is the careful design of the product or service.
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One of the tools common to all quality efforts is leadership.
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TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.
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Design quality refers to the inherent value of the product in the marketplace.
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TQM is an acronym meaning "total quality measurement."
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A quality guru named Philip Crosby defined quality as conformance to requirements.
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An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.
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An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.
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