Quiz 1: Introduction to Management

The nature of management is to control and dictate others in an organization.

In today's turbulent and hypercompetitive global environment,managers must help their companies innovate more than ever.

Companies can survive over the long run without innovation.

Despite the need for companies to control costs in today's economy,innovation has become the new imperative.

Recognizing the value of employees involves the organizing role of management.

The late famed management theorist Peter Drucker is often credited with creating the modern study of management.

Allocating resources across the organization is part of the organizing management function.

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

Where the organization wants to be in the future and how to get there defines controlling.

The use of influence to motivate employees to achieve the organization's goals refers to controlling.

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

Controlling involves monitoring employee's activities and taking corrective action as necessary.

Leading is the use of influence to motivate employees to achieve organizational goals.

When an organization is deliberately structured,it is designed to achieve some outcome,such as making a profit.

An organization is a social entity that is goal directed and deliberately structured.

Efficiency refers to the degree to which the organization achieves a stated objective.

All managers have to pay attention to costs and according to research,the best way to improve organizational effectiveness is by severe cost cutting.

The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness.

Efficiency can be calculated as the amount of resources used to produce a product or service.

To perform effectively,all managers must possess conceptual,human,and technical skills,though the degree of each skill necessary at different levels of an organization may vary.

Only the top managers in organizations need conceptual skills since it involves planning.

A manager's ability to work with and through other people and to work effectively as a group member is called human skills.

Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

The ability to motivate others is considered a technical management skill.

Managers use conceptual,human and technical skills to perform the four management functions of planning,organizing,leading and controlling in all organizations.

Middle managers are responsible for setting organizational goals,defining strategies for achieving them and making decisions that affect the entire organization.

Facilitating individual employee performance is an important role for top managers.

Peter,as a division manager,is generally concerned with the near future and is expected to establish good relationships with peers around the organization,encourage teamwork and resolve conflicts.Peter can be described as a middle manager.

A human resource manager would be considered a staff manager.

Marie is head of the advertising department at Terrific Tortillas Inc.She can be described as a general manager.

First line managers are the managers who have the responsibility for making the significant strategic policy decisions,often with staff managers assisting them in these decisions.

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

According to research,managers most enjoy activities such as leading others,networking and leading innovation.

Manager least enjoy activities such as controlling subordinates and managing time pressures.

The individual performer is a generalist and coordinates a broad range of activities.

Becoming a successful manager means thinking in terms of building teams and networks,becoming a motivator and organizer within a highly interdependent system of people and work.

Most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time travelling.

A manager forwards information to other organization members in the disseminator role.

In the spokesperson role,a manager forwards information to other organization members.

The informational roles that managers perform include monitor,disseminator and spokesperson.

In the figurehead role,the manager performs ceremonial and symbolic duties.

The disturbance handler role involves the initiation of change,thinking about the future and how to get there.

In a monitor role,the manager transmits current information to others,both outside and inside the organization.

Managers in small businesses tend to emphasize roles different from those of managers in large corporations.

Not-for-profit organizations,such as The Red Cross and the Girl Guides,represent a major application of management talent.

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson,leader and resource allocator.

The rise of virtual work has led to a decline in organizational hierarchies.

Technological advances have resulted in employees becoming more empowered.

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

The nature of modern management activity is mostly to cope with _____ and far-reaching challenges. A) simple B) planned C) diverse D) organized E) controlled

_____ has become the new imperative for many firms,despite the need for companies to control costs in today's economy. A) Technology B) Outsourcing C) Innovation D) Communication E) Delegation

Without _____,no company can survive over the longer term according to informed opinion. A) cost-cutting B) outsourcing C) command-and-control approach D) total quality teamwork E) innovation

With its "community of interest" in a pre-Facebook era,the Grateful Dead band's ability to _____their act is a principal factor for its success over several decades. A) innovate B) communicate C) generate revenue D) compete E) monitor

One of the important ideas in Daft's definition of management is that: A) the management functions of planning,organizing,leading,and controlling still remain. B) the attainment of societal goals is paramount. C) effectiveness is more important than efficiency. D) management practices are too unique for adaption to Not for Profit organizations. E) efficiency is more important than effectiveness.

When senior managers at Gap,Inc.decided to become the number one service-quality clothing company in the world,they were engaging in the management function of _____. A) planning B) organizing C) leading D) controlling E) dreaming

Which of the following is a function of strategic management A) Human resources B) Raw materials C) Efficiency D) Planning E) Effectiveness

Selecting goals and ways to attain them refers to _____. A) controlling B) planning C) organizing D) staffing E) leading

Which of these can best describe organizing? A) Assigning responsibility for task accomplishment B) Using influence to motivate employees C) Monitoring activities and making corrections D) Selecting goals and ways to attain them E) None of these

Which of the following is not a function of management? A) Plan B) Control C) Organize D) Lead E) Performance

How an organization accomplishes a plan is a key part of the management function of _____. A) planning B) organizing C) leading D) controlling E) motivating

Which of these is the use of senior level management influence to motivate employees to achieve organizational goals? A) Leading B) Controlling C) Organizing D) Planning E) Staffing

Monitoring activities and making corrections are part of: A) organizing. B) planning. C) leading. D) staffing. E) controlling.

_____ is the management function concerned with monitoring employees' activities,keeping the organization on track toward its goals,and making corrections as needed. A) Planning B) Resource allocation C) Controlling D) Organizing E) Efficiency

An entity that is both goal directed and deliberately structured is referred to as being: A) An organization. B) Management structured. C) Employee focused. D) Student led. E) Task oriented.

By definition,an organization is considered _____ because it is made up of two or more people. A) efficient B) a social entity C) effective D) goal-directed E) deliberately structured

The degree to which an organization achieves a stated goal well refers to its: A) effectiveness B) synergy C) conceptual skill D) efficiency E) human skill

Which of the following refers to the optimum amount of resources used to achieve an organization's goal? A) Effectiveness B) Synergy C) Performance D) Efficiency E) Management

For a widget manufacturing company,worker-hours per widget is a measure of: A) organizational effectiveness. B) organizational performance. C) organizational efficiency. D) organizational structure. E) none of these.

Human communication skills are important to which managerial levels A) Top managers B) Middle managers C) First-line managers D) Independent directors E) All of these

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts. A) Human B) Resource allocation C) Conceptual D) Negotiation E) Technical

_____ are most important at the top management level. A) Conceptual skills B) Human skills C) Technical skills D) Project skills E) All of these

A manager's _____ skill is demonstrated in the way a manager relates to other people. A) conceptual B) human C) technical D) leading E) controlling

Which of the following skills is the manager's ability to work with and through other people and to work effectively as a group member? A) Human B) Conceptual C) Technical D) Intellectual E) Planning

Which skill includes highly specialized knowledge and analytical ability? A) Conceptual B) Human C) Technical D) Controlling E) Planning

_____ is the understanding of and proficiency in the performance of specific disciplines. A) Human skill B) Conceptual skill C) Interpersonal skill D) Technical skill E) Leadership skill

Critical management flaws include: A) poor communication skills. B) reactionary behavior. C) inability to build a team. D) failure to adapt. E) all of these.

Which of the following managers are responsible for the entire organization A) Top managers B) Middle managers C) First-line managers D) Controlling managers E) Organizing managers

What is the main concern of first-level managers A) Monitoring the external environment and determining the best strategy to be competitive B) Putting top management plans into action across the organization C) Allocating resources and coordinating teams D) Linking groups of people E) Facilitating individual performance

One of the most important responsibilities for _____ managers includes communicating a shared vision for the organization and shaping corporate culture. A) top B) middle C) first-line D) leading E) organizing

_____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills. A) Top B) Middle C) First-line D) Bottom E) Functional

Which of the following best describes a project manager? A) He is responsible for several departments that perform different functions. B) He is required to have significant human skills. C) He is responsible for self-contained division and all the departments within it. D) He supervises employees with similar training and skills. E) All of these.

External professional management responsible for a work project that involves the participation of people from various functions and levels of the organization are called _____. A) middle managers B) project managers C) interim managers D) first line managers E) functional managers

Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service? A) Top B) Line C) First-line D) Staff E) Project

Which of these managers are in charge of departments such as Finance and HR that support line departments? A) Line B) Project C) Top D) Operatives E) Staff

_____ are responsible for departments that perform a prescribed tasks and have employees with similar skills. A) Top managers B) Middle managers C) General managers D) Functional managers E) First-Line managers

The individual performer is a _____;whereas,the manager has to be a(n)_____. A) specialist;generalist B) "leader";doer C) generalist;specialist D) producer;expert E) communicator;operator

Individual identity includes which of the following? A) Generalist,coordination of diverse tasks B) Getting things done through others C) Working relatively independently D) building networks E) Works in highly interdependent manner

Which of the following includes the aspect of manager identity? A) Specialist,performs specific tasks B) Gets things done through own efforts C) An individual actor D) A network builder E) Works relatively independently

Being a successful manager means thinking in terms of all of the following,except: A) building teams. B) generating the maximum profit. C) becoming a motivator. D) becoming an organizer. E) establishing networks.

All of the following issues would-be managers should consider EXCEPT: A) the increased workload. B) the challenge of supervising former peers. C) the headache of responsibility for other people. D) being caught in the middle. E) the technical aspects of management.

Before becoming a manager,would-be managers should consider which of the following: A) time for the increased workload. B) challenge of supervising former peers. C) the responsibility of managing others. D) being caught in the middle. E) all of these.

Which of the following is not one of the conceptual categories of managerial roles Mintzberg has defined? A) Informational B) Interpersonal C) Decisional D) Intrapersonal E) All of these are managerial roles defined by Mintzberg

Gail Griffith,manager of the finance division,distributes relevant information every day to all her employees enabling them to make quality decisions.Gail is performing which of the following roles? A) Monitor role B) Disseminator role C) Spokesperson role D) Disturbance handler role E) Figurehead role

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler.This is an example of which of the following roles? A) Liaison role B) Figurehead role C) Negotiator role D) Leader role E) Monitor role

According to Mintzberg,when Amanda attends a subordinate's wedding she is performing which of these roles? A) Monitoring B) Figurehead C) Spokesperson D) Leader E) Liaison

What is the role of the negotiator? A) The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility. B) The negotiator role involves seeking current information from many sources. C) The negotiator role involves the initiation of change. D) The negotiator role involves resolving conflicts among subordinates or between the manager's department and other departments. E) The negotiator role pertains to the development of information sources both inside and outside the organization.

Which of the following is not a decisional role? A) Entrepreneur B) Negotiator C) Resource allocator D) Disturbance handler E) Liaison

The _____ role involves resolving conflicts among subordinates between the managers department and other departments. A) resource allocator B) entrepreneur C) negotiator D) liaison E) disturbance handler

According to Mintzberg,which of these is an interpersonal role? A) Monitor B) Negotiator C) Liaison D) Disturbance handler E) Spokesperson

Maintaining information links are the activities consistent with the _____ role. A) leader B) spokesperson C) monitor D) liaison E) entrepreneur

Which of the following roles involve bargaining with others to meet the unit or departmental goals? A) Negotiator B) Resource allocator C) Figurehead D) Monitor E) Leader

If a manager finds a severe decline in employee morale and direction,they may need to spend more time in the _____ role. A) negotiator B) resource allocator C) figurehead D) monitor E) leadership

What is the role of the liaison function? A) The liaison role pertains to decisions about how to allocate people,time,equipment,money,and other resources to attain desired outcomes. B) The liaison role involves the initiation of change. C) The liaison role pertains to the development of information sources both inside and outside the organization. D) The liaison role involves handling ceremonial and symbolic activities for the department or organization. E) The liaison role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

If a manager finds several new competitors on the horizon,they may need to spend more time in which role? A) Negotiator B) Resource allocator C) Figurehead D) Monitor E) Leader

Since not-for-profit organizations do not have a conventional _____,managers may struggle with the question of what constitutes results and effectiveness. A) hierarchy B) bottom line emphasis C) information system D) decision-making process E) structure

A manager in a for-profit business focuses primarily on _____,while a manager of a non-profit focuses on _____. A) the bottom-line;employee morale B) the bottom-line;social impact C) profitability;customer satisfaction D) market share;the bottom-line E) customer satisfaction;organization reputation

Which of the following is a characteristic of a traditional management approach? A) Managers play the role of an enabler. B) Managers supervise team members' tasks. C) Managers constantly mobilize for change. D) Managers lead and empower teams. E) Managers encourage conversation and collaboration.

In his job,Barry needs to: A) plan. B) organize. C) lead. D) control. E) all of these.

The managerial skill that is least important at Barry's middle-level management position is: A) conceptual. B) human. C) technical. D) all of these skills are vital. E) none of these skills are important.

By maintaining information links,Barry Miller was exhibiting the interpersonal role of: A) figurehead. B) leader. C) liaison. D) monitor. E) spokesperson.

With setting priorities and setting schedules,Barry was participating in the decisional role of: A) entrepreneur. B) disturbance handler. C) disseminator. D) resource allocator. E) monitor.

The nature of management is to cope with _____ and far-reaching challenges.

_____ is the attainment of organizational goals in an effective and efficient manner through planning,organizing,leading and controlling organizational resources.

_____ is concerned with defining goals for future organizational performance.

_____ involves assigning tasks,grouping tasks into departments,delegating authority and allocating resources across the organization.

The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as _____.

_____ is the management function concerned with monitoring employees' activities,keeping the organization on track toward its goals and making corrections as needed.

A social entity that is goal directed and deliberately structured is called a(n)_____.

The degree to which the organization achieves a stated goal is called _____.

Organizational _____ refers to the amount of resources used to achieve an organizational goal.

_____ skills refers to the cognitive ability to see the organization as a whole and the relationship among its parts.

Conceptual skills are especially important for _____ managers.

_____ skills refers to the manager's ability to work with and through other people and to work effectively as a group member.

_____ skills refers to the understanding and proficiency in the performance of specific tasks.

Department heads and division managers are examples of _____ managers.

_____ managers are directly responsible for the production of goods and services.

A(n)_____ is responsible for a temporary work project that involves the participation of people from various functions and levels of the organization,and perhaps from outside the company as well.

_____ are responsible for departments that perform a single functional task and have employees with similar training and skills.

_____ are responsible for several departments that perform different functions.

The individual performer is a(n)_____;whereas,the manager has to be a(n)_____.

In the _____ role,managers seek and receive information,scan periodicals and reports,and maintain personal contacts.

In the _____ role,managers initiate improvement projects,identify new ideas,and delegate idea responsibility to others.

A(n)_____ would be responsible for performing ceremonial and symbolic duties such as greeting visitors and signing legal documents.

The _____ role involves deciding who gets what resources.

If a manager finds several new competitors on the horizon,he or she may need to spend more time in the _____ role.

One of the roles that a small business owner may emphasize over their counterpart in a large organization is that of a _____.

Identify the four functions of management.

List the three management skills necessary to perform effectively in organizations.

List five of Mintzberg's ten managerial roles.

Define management and describe two important ideas expressed in the definition.

Describe the four management functions.

Describe the skills necessary for performing a manager's job.Provide examples of each.

Why are conceptual skills most important for top managers?

Briefly discuss the relationship between management skills and management level.

What are technical skills? At what level are they most important and why?

Describe the three categories of managerial roles and explain how they differ.

How do small business managers emphasize different management roles in comparison to larger business managers?

Identify and explain the change that has affected organizations and management the most.