Question 1

High "voicers" report less work stress than those who remain silent.

Accepted Answer

High "voicers" or individuals who actively express their opinions, concerns, and ideas at work tend to report lower levels of work stress. This is because voicing concerns can lead to problem-solving, increased feelings of control, and social support, which in turn reduce stress.

Question 2

The mum effect is an example of filtering.

Accepted Answer

The mum effect refers to the tendency to avoid communicating unfavorable news or feedback, which can act as a form of information filtering by withholding or diluting negative information.

Question 3

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result, he tends to experience much less work stress than his co-workers who choose to be silent.

Accepted Answer

Expressing concerns and disagreements can help alleviate stress by allowing individuals to address issues directly, rather than internalizing them, which can lead to reduced stress levels compared to those who remain silent.

Question 4

Employees who are agreeable and extraverted are more likely to speak up.

Accepted Answer

The answer of Employees who are agreeable and extraverted are...

Question 5

The tendency to avoid communicating bad news to others is called the ________.

Accepted Answer

The answer of The tendency to avoid communicating bad news...

Question 6

The mum effect works against voice.

Accepted Answer

The mum effect refers to the tendency of individuals to avoid sharing bad news or negative feedback, which can work against the principle of voice, or the expression of ideas, concerns, or opinions, especially in organizational settings.

Question 7

Voice can be contrasted with silence.

Accepted Answer

Voice represents the use of sound to communicate, while silence is the absence of sound, making them contrasting elements in communication and expression.

Question 8

High "voicers" report more work stress than those who remain silent.

Accepted Answer

Research does not consistently show that individuals who speak up (high "voicers") report more work stress than those who remain silent. Stress levels can vary based on individual circumstances and workplace dynamics.

Question 9

An atmosphere of psychological safety is important for using the grapevine.

Accepted Answer

The answer of An atmosphere of psychological safety is important...

Question 10

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result, he tends to experience much more work stress than his co-workers who choose to be silent.

Accepted Answer

The answer of Jack spends much of his time speaking...

Question 11

Sam has organized a meeting with her teammates to express her concern about the use of chemicals in the production process.What is this an example of?

Accepted Answer

Voice refers to the act of expressing concerns, opinions, or suggestions within an organization, often to improve processes or address issues.

Question 12

Employees who are not satisfied and do not identify strongly with the organization are most likely to exercise voice.

Accepted Answer

Employees who are not satisfied but still identify strongly with the organization are more likely to exercise voice in an attempt to improve conditions, as they care about the organization's future. Those who do not identify strongly are more likely to withdraw or exit.

Question 13

The mum effect is even more likely when the sender is responsible for bad news.

Accepted Answer

The mum effect refers to the reluctance of individuals to communicate bad news, and this tendency increases when the person responsible for delivering the news is also responsible for the negative outcome, due to fear of blame, guilt, or conflict.

Question 14

Employees who are conscientious and extraverted are more likely to speak up.

Accepted Answer

Conscientious and extraverted individuals tend to be more proactive, confident, and comfortable in social interactions, making them more likely to speak up in various situations.

Question 15

Psychological safety refers to a shared belief that it is safe to communicate.

Accepted Answer

The answer of Psychological safety refers to a shared belief...

Question 16

The tendency to avoid communicating unfavourable news to others is called non-verbal communication.

Accepted Answer

The tendency to avoid communicating unfavourable news to others is known as the MUM effect, not non-verbal communication. Non-verbal communication refers to the process of conveying a message without the use of words, such as through facial expressions, body language, gestures, and tone of voice.

Question 17

Voice can be directed to teammates, to the boss, or to management in general.

Accepted Answer

Voice refers to the act of expressing opinions, concerns, or suggestions, and it can be directed towards various levels within an organization, including teammates, the boss, or management in general, to improve processes, address issues, or suggest improvements.

Question 18

Psychological safety refers to a shared belief that it is safe to take social risks.

Accepted Answer

Psychological safety is the belief held by members of a team that the team is safe for interpersonal risk-taking, meaning they feel comfortable expressing themselves without fear of negative consequences to self-image, status, or career.

Question 19

Voice is a form of organizational citizenship behaviour.

Accepted Answer

Organizational Citizenship Behavior (OCB) refers to voluntary, extra-role activities performed by employees, which are not part of their formal job requirements but contribute to the overall effectiveness of the organization. Voice, as a form of OCB, involves constructively speaking up about improvement opportunities or concerns within the organization, thereby contributing to its betterment.

Question 20

Voice tends to be perceived as a low risk form of communication.

Accepted Answer

Voice communication is often perceived as higher risk due to the potential for misinterpretation, lack of visual cues, and the possibility of being overheard or recorded.

Quiz 10: Communication