When responding to a request for adjustment when a third party is at fault, the best approach is to
A)refuse the claim and suggest that the customer sue the third party.
B)refuse the claim but forward the paperwork to the third party.
C)respond promptly, explaining how the problem will be solved.
D)honor the claim but explain that your company was not at fault.

Question

Quizplus · Accepted Answer

C)Blame is secondary in this situation to the customer being able to resolve the situation successfully. So the best approach is to focus on steps to resolve the problem.

When Responding to a Request for Adjustment When a Third