If you have mildly disappointing information to deliver as part of a positive message, you should
A)put the negative information in a favorable context.
B)just leave it out.
C)put the negative information first.
D)put the negative information last.

Question

Quizplus · Accepted Answer

A)A favorable context should not mislead or obfuscate. Simply express the negative news in the most positive possible manner. For example, rather than tell a customer only that he can't purchase his favorite tennis discontinued racket, be sure to tell him that he can purchase a new model that you think is even better than the original.

If You Have Mildly Disappointing Information to Deliver as Part