When responding to a claim when your company is at fault, it is best to
A)avoid sympathizing with the customer, since it can lead to lawsuits.
B)do all you can to discourage any need for follow-up.
C)take (or assign)personal responsibility for setting matters straight.
D)be vague about when the claim may be resolved.

Question

Quizplus · Accepted Answer

C)Assuming responsibility for the problem is the best thing you can do, even if you weren't personally involved in the problem originally. You want to convey the idea that as a representative of the company you are responsible for doing whatever it takes to make the situation right.

When Responding to a Claim When Your Company Is at Fault