Which of the following will not help you write routine messages that promote goodwill?
A) Providing information your readers may find helpful
B) Using content and tone to provide an element of entertainment
C) Including a sales pitch with every routine message
D) Making sure that the content and tone of the message are appropriate
Correct Answer:
Verified
Q29: When responding to a request for adjustment
Q30: If you have serious concerns about the
Q31: The close of a routine reply or
Q32: When responding to a customer's complaint about
Q33: The categories of routine replies and positive
Q35: When answering requests and a potential sale
Q36: In corresponding with customers, making statements such
Q38: When you're writing a message of appreciation,
A)keep
Q39: If you have strongly negative information to
Q89: Direct-to-consumer news releases are
A)specialized documents used to
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