"Do you know why you should be using synthetic motor oil in your new Corvette?" the service manager asked Duane when he brought his new car to the Chevy dealership for a routine servicing. Which type of approach is the service manager using?
A) Product
B) Opinion
C) Curiosity
D) SPIN
E) Customer benefit

Question

Quizplus · Accepted Answer

The service manager is using a curiosity approach by asking a question that piques Duane's interest in why synthetic motor oil would be beneficial for his Corvette, rather than directly stating facts or benefits.

"Do You Know Why You Should Be Using Synthetic Motor