A manager listens to his boss telling him of a time he tried to implement change and failed because he did not involve his employees.The manager thinks to himself 'when I implement change I'm going to involve my employees in the decision!' This scenario is an example of Fulop and Rifkin's (1999)concept of ______.
A)learning by doing
B)stories
C)copycatting
D)popular accounts

Question

Quizplus · Accepted Answer

The scenario exemplifies Fulop and Rifkin's concept of "stories," where learning and organizational change are influenced through the sharing of personal experiences and narratives.

A Manager Listens to His Boss Telling Him of a Time