Question 1

An example of Nonaka's (2001)explicit-explicit knowledge creation could be two organizations discussing how they can share knowledge about their products,services,or processes to create new ones.Nonaka refers to this process as ______.
A)socialization
B)internalization
C)articulation
D)combination

Accepted Answer

Nonaka's explicit-explicit knowledge creation process is referred to as "combination." This involves combining different sets of explicit knowledge to create new knowledge. When two organizations discuss and share their explicit knowledge about products, services, or processes to create new ones, they are engaging in the combination process.

Question 2

Nonaka (2001)and others applied Polanyi's concept of explicit and tacit knowledge but adapted it for management.How does Nonaka conceptualize the concept of tacit knowledge?
A)the formalized,accessible knowledge that can be thought,communicated and shared
B)the process of learning,forgetting and memorizing what we do and say
C)the underlying personal beliefs,values,and prescriptions that individuals take for granted
D)the knowledge that comes with learning how to do things

Accepted Answer

Nonaka conceptualizes tacit knowledge as the underlying personal beliefs, values, and assumptions that individuals take for granted, which are difficult to articulate and formalize.

Question 3

Nonaka (2001)and others applied Polanyi's concept of explicit and tacit knowledge but adapted it for management.How does Nonaka conceptualize the concept of explicit knowledge?
A)the underlying personal beliefs,values,and prescriptions that individuals take for granted
B)the process of learning,forgetting and memorizing what we do and say
C)the formalized,accessible knowledge that can be thought,communicated and shared
D)the knowledge that comes with learning how to do things

Accepted Answer

Nonaka conceptualizes explicit knowledge as formalized, accessible knowledge that can be easily communicated and shared among individuals, distinguishing it from tacit knowledge, which is more personal, hard to articulate, and rooted in individual experiences.

Question 4

In chapter 10 of your textbook,which one of the following is defined as the creation,dissemination,and transformation of knowledge?
A)communication
B)learning
C)knowledge management
D)teaching

Accepted Answer

Knowledge management is defined as the creation, dissemination, and transformation of knowledge, focusing on organizational objectives such as innovation, competitive advantage, and sharing of lessons learned.

Question 5

Starbuck's (1983)story of the failed calculator manufacturer 'Facit' is an example of ______.
A)how organizational learning can actually be a negative thing for organizations because it makes it do things that it shouldn't
B)how existing knowledge can block the creation of new,and important knowledge
C)how even though technological change happens rapidly,if you are great at what you do,then keep doing it and let the rest take care of itself
D)how calculators are really stupid,boring products

Accepted Answer

Starbuck's story of Facit illustrates how existing knowledge within an organization can prevent the adoption of new, crucial innovations or ideas, leading to failure in adapting to market changes.

Question 6

A manager listens to his boss telling him of a time he tried to implement change and failed because he did not involve his employees.The manager thinks to himself 'when I implement change I'm going to involve my employees in the decision!' This scenario is an example of Fulop and Rifkin's (1999)concept of ______.
A)learning by doing
B)stories
C)copycatting
D)popular accounts

Accepted Answer

The scenario exemplifies Fulop and Rifkin's concept of "stories," where learning and organizational change are influenced through the sharing of personal experiences and narratives.

Question 7

Chapter 10 of your textbook argues that ______ focuses on the existing resources within an organization,whereas ______ focuses on the dynamic development of these resources.
A)knowledge management;learning
B)learning;knowledge management
C)management;leadership
D)knowing;learning

Accepted Answer

Knowledge management focuses on utilizing and optimizing existing resources within an organization, while learning emphasizes the dynamic development and enhancement of these resources.

Question 8

A manager tries to implement change without involving his employees and it is a big disaster.He thinks,'next time I'm going to involve my employees in the decision!' This scenario is an example of Fulop and Rifkin's (1999)concept of ______.
A)learning by doing
B)stories
C)stupidity
D)popular accounts

Accepted Answer

This scenario exemplifies "learning by doing," as the manager learns from the failure of his initial approach (implementing change without involving employees) and decides to involve his employees in future decisions, reflecting an experiential learning process.

Question 9

According to Polanyi (1983)the knowledge you actually use as you do things,like ride a bike or read a book,is referred to as ______.
A)explicit knowledge
B)tacit knowledge
C)know how
D)procedural knowledge

Accepted Answer

Tacit knowledge refers to the knowledge that we possess and use unconsciously and intuitively in our actions, such as riding a bike or reading, which aligns with Polanyi's definition.

Question 10

An example of Nonaka's (2001)tacit-explicit knowledge creation could be the organization codifying and writing up procedural and training manuals in order to train new employees.Nonaka refers to this process as ______.
A)socialization
B)internalization
C)articulation
D)combination

Accepted Answer

Articulation refers to the process of converting tacit knowledge into explicit knowledge, such as writing manuals.

Question 11

Which management 'guru' implied that the difference between successful and unsuccessful companies is their ability to learn?
A)Edgar Schein
B)Karl Weick
C)Peter Senge
D)Max Weber

Accepted Answer

Peter Senge is known for his work on learning organizations, which he detailed in his book "The Fifth Discipline." He emphasizes that the ability of an organization to learn faster than its competitors may be the only sustainable source of competitive advantage, thus implying the difference between successful and unsuccessful companies is their ability to learn.

Question 12

According to your textbook,aside from lack of interest,what is the biggest enemy of learning?
A)memory
B)forgetting
C)knowledge
D)ignorance

Accepted Answer

The answer of According to your textbook,aside from lack of...

Question 13

Which one of the following is NOT one of Fulop and Rifkin's (1999)three sources of knowledge identified in your textbook?
A)learning by doing
B)stories
C)playing
D)popular accounts

Accepted Answer

Fulop and Rifkin (1999) identify three sources of knowledge as learning by doing, stories, and popular accounts. Playing is not listed among these sources in their framework.

Question 14

An example of Nonaka's (2001)explicit-tacit knowledge creation could be a manager losing patience with a graduate trainee,who is overwhelmed by his new job,yet the manager was just like the graduate trainee when she started 12 months ago - she forgets that the knowledge she has now was not always there.Nonaka refers to this process as ______.
A)socialization
B)internalization
C)articulation
D)combination

Accepted Answer

Internalization refers to the process where explicit knowledge becomes tacit knowledge, as the manager has internalized the knowledge over time and forgotten what it was like to not have it.

Question 15

According to your textbook,when does organizational learning occur?
A)when the organization becomes more intelligent
B)when everyone in the organization remembers and can recite all the established rules,policies and procedures
C)when there is a change in an organizations culture such as changes in routines,processes,practices,and stories
D)Organizations cannot learn,this is a tricky question.

Accepted Answer

Organizational learning occurs when there is a change in an organization's culture, including changes in routines, processes, practices, and stories. This reflects the organization's ability to adapt, grow, and improve its operations based on new knowledge and experiences.

Question 16

Nonaka (2001)introduced four basic types of knowledge creation: tacit-tacit;tacit-explicit;explicit-tacit;and explicit-explicit.An example of tacit-tacit knowledge creation would be people having a cigarette outside the workplace and informally sharing stories and information about the organization.Nonaka refers to this process as ______.
A)socialization
B)internalization
C)articulation
D)combination

Accepted Answer

Socialization refers to the process of sharing tacit knowledge through shared experiences and interactions, such as the informal sharing of stories and information mentioned in the example.

Question 17

A manager attends a really overpriced management seminar on 'how to implement change management' by the latest management gurus 'Clegg,Kornberger and Pitsis'.The manager thinks to himself,'That seminar was great;I learned so much that I'm going to apply it to my work'.This scenario is an example of Fulop and Rifkin's (1999)concept of ______.
A)learning by doing
B)stories
C)money-makers
D)popular accounts

Accepted Answer

The scenario is an example of "popular accounts," as described by Fulop and Rifkin (1999), which refers to the dissemination of management ideas and practices through accessible, often oversimplified, narratives or seminars by management gurus, aimed at a wide audience of practitioners.

Question 18

According to Polanyi (1983)the knowledge you can actually talk about and reflect upon is referred to as ______.
A)explicit knowledge
B)tacit knowledge
C)know how
D)procedural knowledge

Accepted Answer

Explicit knowledge, according to Polanyi (1983), is the type of knowledge that can be articulated, codified, and communicated. It is the knowledge that you can talk about and reflect upon. Tacit knowledge, on the other hand, is more about personal insights and intuitions that are difficult to communicate.

Question 19

In chapter 10 of your textbook,which one of the following is defined as the change in the existing state of knowledge?
A)communication
B)learning
C)knowledge management
D)memory

Accepted Answer

Learning is defined as the change in the existing state of knowledge, as it involves acquiring new, or modifying existing, knowledge, behaviors, skills, values, or preferences.

Question 20

Who coined the term 'we know more than we can tell'?
A)Ikujiro Nonaka
B)Michael Polanyi
C)Plato
D)Gandalf

Accepted Answer

Michael Polanyi coined the term 'we know more than we can tell', referring to the concept of tacit knowledge, which is knowledge that is difficult to transfer to another person by writing it down or verbalizing it.

Quiz 10: Managing Knowledge and Learning

An example of Nonaka's (2001) explicit-explicit knowledge creation could be two organizations discussing how they can share knowledge about their products,services,or processes to create new ones.Nonaka refers to this process as ______.

Nonaka (2001) and others applied Polanyi's concept of explicit and tacit knowledge but adapted it for management.How does Nonaka conceptualize the concept of tacit knowledge?

Nonaka (2001) and others applied Polanyi's concept of explicit and tacit knowledge but adapted it for management.How does Nonaka conceptualize the concept of explicit knowledge?

In chapter 10 of your textbook,which one of the following is defined as the creation,dissemination,and transformation of knowledge?

Starbuck's (1983) story of the failed calculator manufacturer 'Facit' is an example of ______.

Chapter 10 of your textbook argues that focuses on the existing resources within an organization,whereas focuses on the dynamic development of these resources.

A manager tries to implement change without involving his employees and it is a big disaster.He thinks,'next time I'm going to involve my employees in the decision!' This scenario is an example of Fulop and Rifkin's (1999) concept of ______.

According to Polanyi (1983) the knowledge you actually use as you do things,like ride a bike or read a book,is referred to as ______.

An example of Nonaka's (2001) tacit-explicit knowledge creation could be the organization codifying and writing up procedural and training manuals in order to train new employees.Nonaka refers to this process as ______.

Which management 'guru' implied that the difference between successful and unsuccessful companies is their ability to learn?

According to your textbook,aside from lack of interest,what is the biggest enemy of learning?

Which one of the following is NOT one of Fulop and Rifkin's (1999) three sources of knowledge identified in your textbook?

According to your textbook,when does organizational learning occur?

According to Polanyi (1983) the knowledge you can actually talk about and reflect upon is referred to as ______.

In chapter 10 of your textbook,which one of the following is defined as the change in the existing state of knowledge?

Who coined the term 'we know more than we can tell'?