When a call with a patient is long or complicated, ____.
A) interrupt the patient and tell her that the call is going nowhere
B) summarize the details of the call to ensure understanding by both you and the patient
C) ask the physician to take the call
D) tell the patient that you do not have any more time to talk
E) follow up the phone call by sending a written summary to the patient

Question

Quizplus · Accepted Answer

Summarizing the details of the call helps ensure that both parties understand the information discussed, which is crucial in long or complicated conversations.

When a Call with a Patient Is Long or Complicated