Before putting a caller on hold, ____.
A) ask someone else in the office to take the call
B) tell the caller that you have no choice
C) ask the caller to state the purpose of the call
D) tell the caller that you do not know how long the wait will be
E) give the name of the practice and say, "Hold, please."

Question

Quizplus · Accepted Answer

Before putting a caller on hold, it is courteous to ask the caller to state the purpose of the call to ensure they are directed appropriately and to manage their expectations.

Before Putting a Caller on Hold, ____