If you cannot give your undivided attention to a caller because of an emergency in the office, ____.
A) ask someone else in the office to take the call
B) explain the emergency situation to the caller
C) explain that you are handling an urgent matter and offer to call back
D) tell the caller you cannot talk and hang up
E) tell the caller to call back tomorrow when you are not so busy

Question

Quizplus · Accepted Answer

It is professional to acknowledge the caller and explain that you are handling an urgent matter, offering to call back shows respect for their time and ensures you can give them your full attention later.

If You Cannot Give Your Undivided Attention to a Caller