Gary, manager of research, thought to himself, "Oh, no. In my haste during off-hours to resolve a conflict, I sent a lengthy e-mail. Instead of solving the problem, I made it worse because my e-mail was overly long, wordy, and dealing with emotional topics. I should remember that e-mail is best for
A) conveying confidential information."
B) resolving conflicts."
C) conveying routine messages."
D) negotiating."
E) conveying sensitive information."

Question

Quizplus · Accepted Answer

E-mail is best for conveying routine messages. It's not ideal for emotional or sensitive topics as the tone can easily be misunderstood, and it's not an effective way to negotiate or resolve conflicts. Confidential information should be transmitted using a more secure means, such as a phone call or face-to-face conversation.

Gary, Manager of Research, Thought to Himself, "Oh, No