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The Essentials

Business

Quiz 10 :

Communication and Conflict

Quiz 10 :

Communication and Conflict

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Stage II of the conflict process deals with:
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Multiple Choice
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Answer:

A

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Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is subpar are examples of which function of communication?
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Answer:

C

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To achieve a compromising approach one needs to:
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Answer:

A

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Most formal directives issued by managers to subordinates would follow which communication direction?
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The function of communication that facilitates decision making is:
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The communication network is best illustrated by a self- managed team.
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In terms of relying on a strong leader,the most effective communication network is:
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Collaborating is the preferred conflict- handling orientation:
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Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. Joe misses the one o'clock meeting since he misunderstood which meeting Mary was referring to.This misunderstanding occurred as a lack of:
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conflict supports the goals of the group and improves its performance.
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Research indicates that poor is probably the most frequently cited source of interpersonal conflict.
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The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is:
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The grapevine is:
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Jennifer has come to realise that conflict has both functional,as well as dysfunctional,outcomes.She has observed examples of both in her organisation. Last month,Jennifer's department experienced constructive conflict during a meeting.Which of the following is not an outcome of this functional conflict?
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Jake tells his boss only what he believes the boss wants to hear.He is engaging in:
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Labour and management at DJ Trucking cannot agree upon a contract for the truck drivers.The drivers are threatening to strike and management knows that if a strike occurs that it will be very costly.Each side contends that they are bargaining fairly,but no agreement seems to be possible. You have decided to try to find a win- win situation.You have decided to find a way to engage in:
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Suggestion boxes,employee attitude surveys,and grievance procedures are examples of:
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Which of the following is not a benefit of e- mail as a communications tool?
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As depicted in the communication process model,the sender initiates a message by:
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Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. In the communication process,Mary is:
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