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Leading and Managing

Nursing

Quiz 20 :

Building Teams Through Communication and Partnerships

Quiz 20 :

Building Teams Through Communication and Partnerships

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The Situation-Background-Assessment-Recommendation (SBAR)system of communications is one of the most widely used communication systems in health care because:
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C

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The mediator asked each staff member to reflect on his or her communication style.Which of the following best describes communication?
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C

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"I really wish that my supervisor would realize and acknowledge all the things I do well…." In nursing,this has been identified as a problem.Which statement is part of the solution?
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D

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The nurse manager used a mediator to help resolve conflicts on the unit.During the mediation process,the nurse manager saw signs of potential team building.One key concept of an effective team is:
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Kelis and Melissa,both RNs,have shared an ongoing conflict since the first day that Melissa worked on the unit.Kelis has confided to another colleague that she did not even know why the conflict started or what it was about.This is an example of:
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The state of being emotionally impelled,demonstrated by a sense of passion and dedication to a project or event,describes:
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The nurse manager was upset with the staff nurse and said,"You did not understand what I said." Which element in the communication process was she referring to?
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The chief nursing officer decided that the nurse managers need a series of staff development programs on team building through communication and partnerships.She understood that the nurse managers needed to build confidence in ways of handling various situations.The greatest deterrent to building confidence is:
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The nurse educator was giving a workshop on team building.She noted that effective communication is essential for team building.One of the key questions in the workshop was,"What is the best way to check to see whether what you have communicated to a team member is understood the way you meant it to be understood?" The correct response is which of the following options?
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In addressing nursing students in the lounge area,the unit manager was discussing team leadership and team effectiveness.She stated,"One can agree to disagree with another team member's perspective even when one doesn't necessarily see that perspective as being the correct one." In being creative,which of the following basic rules was she talking about?
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Which of the following is a characteristic of a good team member?
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You are charged with developing a new nursing curriculum and are committed to developing a curriculum that reflects the needs of the profession and of the workplace.To address deficits that may already be present in nursing curricula related to the workplace,you include more content and skills development related to:
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By following a shared leadership model,the nurse manager believes that staff members will learn to function synergistically.Some teams function synergistically because members:
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A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts.Why is it important to have agreements about how team members will work together?
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A nurse manager is experiencing conflicts between herself and staff members.She had tried to develop a team by using a shared leadership model to empower the staff.Staff members are actually functioning:
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After staff meetings lately,Sharon,the head nurse,observes her staff in small groups,having animated discussions that end abruptly when she approaches.Sharon reflects on this observation and realizes that:
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The staff development educator developed strategies to help nurse managers actively listen.Guidelines for active listening include which of the following?
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Trust is an important aspect of helping relationships,therapeutic communications,and the positive communications model.Which statement does not involve or operationally define trust?
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The mediator suggested to the unit staff that a group agreement needed to be made so that meetings could become productive.For example,the group agreement "We will speak supportively" prevents:
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From the information presented in this chapter,which of the following statements best defines an accomplished team?
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