Discuss questions that should be thought through when determining if negative information should be shared in an indirect or direct format.
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Q11: Which of the following is one of
Q12: Use the _ to deliver bad news,if
Q13: Use the _ if you must deliver
Q14: When using the direct approach for a
Q15: If you have to compose a negative
Q17: Which of the following will help to
Q18: One of the primary goals of a
Q19: What are your five main goals when
Q20: Which approach to bad news should be
Q21: Use the direct approach for negative messages,if
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