When using the direct approach for a negative message,which of the following should open the message?
A)Reasons for the situation
B)The bad news
C)Reasons for the decision
D)A positive statement of good will
E)A statement of your desire to maintain a good relationship

Question

Quizplus · Accepted Answer

When using the direct approach for a negative message, it is important to open with the bad news so the recipient knows immediately what the message is about. Saving the bad news for later can create confusion and lead to misunderstandings. Therefore, the best choice to open the message is option B - The bad news.

When Using the Direct Approach for a Negative Message,which of the Following