Quiz 9: Ems System Communications
Nursing
Q 1Q 1
A(n) ________ system uses a computer to route transmissions to the first available frequency.
A) repeater
B) digital
C) encrypted
D) trunked
Free
Multiple Choice
D
Q 2Q 2
Which of the following is most effective in helping the dispatcher get information from distressed callers?
A) Having supervisors get on the line with the callers
B) A standard set of medically approved questions
C) Empathetic pauses to allow the callers to collect their thoughts
D) Transferring callers to a consulting-nurse advice line
Free
Multiple Choice
B
Q 3Q 3
The type of communication system that works like a telephone is:
A) ultrasimplex.
B) multiplex.
C) simplex.
D) duplex.
Free
Multiple Choice
D
Q 4Q 4
Which of the following is NOT a guideline for effective radio use?
A) Press the transmit button for one second before speaking.
B) Use codes that are part of the international EMS system.
C) Speak in a normal pitch, keeping your voice free of emotion.
D) Do not waste airtime with unnecessary information.
Free
Multiple Choice
Q 5Q 5
Paramedics and other EMTs becoming affordable in rural communities and also helping to fill gaps in primary health care services is a concept of:
A) community paramedicine.
B) creation of ad hoc databases.
C) medical quality video.
D) public safety answering points.
Free
Multiple Choice
Q 6Q 6
The acronym PSAP stands for:
A) paramedic system answering point.
B) prehospital safety and prevention.
C) public safety answering point.
D) public safety agency paramedics.
Free
Multiple Choice
Q 7Q 7
Cellular telephone systems use ________ to transmit communications.
A) shortwave technology
B) underground cables
C) satellite technology
D) regional radio base stations
Free
Multiple Choice
Q 8Q 8
The dispatcher's directions to the caller for appropriate emergency measures are known as:
A) enhanced 911 service.
B) priority dispatching.
C) prearrival instructions.
D) call coordination.
Free
Multiple Choice
Q 9Q 9
Without formal transfer of care to the receiving hospital, paramedics could be charged with:
A) malpractice.
B) abuse.
C) abandonment.
D) neglect.
Free
Multiple Choice
Q 10Q 10
Because only the necessary resources are sent on each call, priority dispatching has which of the following benefits?
A) Minimizes responder responsibilities
B) Saves time and money
C) Reduces patient anxiety
D) Keeps dispatchers alert
Free
Multiple Choice
Q 11Q 11
Which of the following is the key link in the chain that results in the best possible patient outcome?
A) Conceptualization
B) Communication
C) Coordination
D) Confrontation
Free
Multiple Choice
Q 12Q 12
In terms of written communication, a neat and complete PCR is a good indicator of which of the following paramedic traits?
A) Professionalism
B) Compassion
C) Promotion suitability
D) Education level
Free
Multiple Choice
Q 13Q 13
How can AACN improve outcomes with seriously injured patients?
A) Assisting with field triage destination and transportation decisions
B) Increasing response times by prehospital care providers
C) Predicting the unlikelihood of serious injury among vehicle occupants
D) Increasing the time it takes for patients to receive definitive trauma care
Free
Multiple Choice
Q 14Q 14
Multiplex systems transmit:
A) voice simultaneously in two ways.
B) on the same frequency as they receive.
C) using digital encryption technology.
D) voice and data simultaneously.
Free
Multiple Choice
Q 15Q 15
The prehospital care report is all of the following EXCEPT a(n):
A) legal record of the incident.
B) public record.
C) indicator of professionalism.
D) part of the patient's permanent medical record.
Free
Multiple Choice
Q 16Q 16
What is the last step in the sequence of communications during an EMS response?
A) Calling 911
B) Transferring communications
C) Emergency medical dispatch
D) Citizen detection and access
Free
Multiple Choice
Q 17Q 17
The emergency medical dispatcher has just finished interrogating a caller. The next step would be for the dispatcher to:
A) follow established guidelines to determine the appropriate level of response.
B) call the patient's insurance company for preapproval.
C) transfer care of the patient to the receiving facility with a hand-off report.
D) send a first responder engine company and paramedics.
Free
Multiple Choice
Q 18Q 18
Systems that transmit and receive on the same frequency are ________ systems.
A) multiplex
B) duplex
C) simplex
D) trunked
Free
Multiple Choice
Q 19Q 19
All of the following are other technology applications with broadband implications that the national EMS communications initiatives have suggested, EXCEPT:
A) patient multi-vital-signs monitoring.
B) infrared crowd disease detection.
C) wire-based speech-to-monitor transcription.
D) creation of ad hoc multicomponent patient databases.
Free
Multiple Choice
Q 20Q 20
Which of the following radio waves can penetrate through concrete and steel?
A) UHF
B) VHF
C) ICT
D) GIS
Free
Multiple Choice
Q 21Q 21
You are giving a report to the base physician. After stating the patient's age, sex, and weight, you should next:
A) give the patient's chief complaint.
B) give the hospital the ETA.
C) relay treatments already rendered
D) request specific orders.
Free
Multiple Choice
Q 22Q 22
Without proper terminology and verbal communications skills, the receiver will be unable to ________ the message.
A) decode
B) resend
C) encode
D) receive
Free
Multiple Choice
Q 23Q 23
Immediate repetition of medical orders received during radio communications is known as the:
A) verification protocol.
B) echo procedure.
C) standard format.
D) response algorithm.
Free
Multiple Choice
Q 24Q 24
Regulation of communications at the federal level includes all of the following, EXCEPT:
A) licensing technical personnel.
B) establishing technical standards.
C) establishing terminology.
D) allocating radio frequencies.
Free
Multiple Choice
Q 25Q 25
Information on the prehospital care reports may be used by which of the following in certain circumstances?
A) Hospital staff
B) Insurance claims departments
C) Attorneys
D) All of the above
Free
Multiple Choice
Q 26Q 26
The main duties of the dispatcher, after sending the responders and providing prearrival instructions, include:
A) transferring communications.
B) discussing medical direction.
C) directing the crew to an appropriate receiving facility.
D) supporting and coordinating.
Free
Multiple Choice
Q 27Q 27
What is semantics?
A) A standard format for delivering information
B) The meaning of words
C) Effective communications
D) Process of exchanging information between individuals
Free
Multiple Choice
Q 28Q 28
The practice of notifying a receiving hospital of an ambulance's impending arrival began in the:
A) 1960s.
B) 1970s.
C) 1980s.
D) 1990s.
Free
Multiple Choice
Q 29Q 29
Which of the following best explains the reason for the need to communicate effectively with other responders?
A) To coordinate and implement the treatment plan
B) To summon EMS through a PSAP
C) To make sure you can recover your equipment afterward
D) To exchange career information
Free
Multiple Choice
Q 30Q 30
Medical audits, research, and policy changes can improve patient care through information collected from:
A) prehospital care reports.
B) crew activity logs.
C) vehicle maintenance logs.
D) disciplinary action records.
Free
Multiple Choice
Q 31Q 31
The verbal report to the receiving hospital should always include vital information, chief complaint, and:
A) personal physician's information.
B) treatments rendered.
C) next-of-kin name and telephone number.
D) EMS unit status.
Free
Multiple Choice
Q 32Q 32
In addition to giving emergency instruction to the caller, a dispatcher can also use prearrival instructions to: 1. comfort a distressed caller.
2) elicit additional information.
3) provide emotional support.
4) coordinate responders.
A) 1 and 2 only
B) 1, 3, and 4
C) 1, 2, and 3
D) All of the above
Free
Multiple Choice
Q 33Q 33
In addition to being a part of your patient's medical record, a written report can also be used as:
A) a representation of the care you provided.
B) a legal record.
C) a document used for continuous quality improvement.
D) all of the above.
Free
Multiple Choice
Q 34Q 34
________ communications are condensed and ease the overcrowding of radio frequencies.
A) Cellular
B) Analog
C) Digital
D) Telephone
Free
Multiple Choice
Q 35Q 35
The first part of the EMS response to an incident is:
A) discussion with medical direction.
B) prearrival instructions.
C) detection and citizen access.
D) call coordination.
Free
Multiple Choice
Q 36Q 36
In most systems, 911 callers are first routed to the ________, which then sends the call to ________.
A) EMS-C; PSAP
B) PSAP; base station
C) EMD; PAAP
D) PSAP; EMD
Free
Multiple Choice
Q 37Q 37
The federal agency that controls and regulates nongovernmental communications is the:
A) FCC.
B) FAC.
C) FCA.
D) FAA.
Free
Multiple Choice
Q 38Q 38
Specialized terms for radio use enhance communications by:
A) lengthening airtime and transmitting thoughts quickly.
B) shortening airtime and transmitting thoughts quickly.
C) rationing airtime and transmitting thoughts reasonably accurately.
D) shortening airtime and transmitting thoughts reasonably accurately.
Free
Multiple Choice
Q 39Q 39
The ________, the public's first contact with the EMS system, plays a crucial role in every EMS response.
A) emergency medical technician
B) emergency medical dispatcher
C) paramedic
D) first responder
Free
Multiple Choice
Q 40Q 40
The transfer of care to the receiving facility staff should always include:
A) physician examination of the report.
B) a formal verbal briefing.
C) a nurse signature on the prehospital chart.
D) immediate notification to the dispatcher that the unit is back in service.
Free
Multiple Choice
Q 41Q 41
The prehospital care report (PCR) is a written record of events that includes administrative and ________ information.
A) weather
B) medical
C) vehicle maintenance
D) extraneous
Free
Multiple Choice
Q 42Q 42
The process of interrogating callers with medical questions to elicit information and then determine the proper level of response is known as:
A) telephone triage.
B) acuity assignment.
C) call queueing.
D) priority dispatching.
Free
Multiple Choice
Q 43Q 43
How do reports to the base physician differ for trauma and medical patients?
A) It is less important to include ETA for medical patients.
B) Only trauma patients require a description of the scene.
C) Medical reports describe a chief complaint, whereas trauma reports do not.
D) Medical reports emphasize history; trauma reports emphasize injuries and exam findings.
Free
Multiple Choice
Q 44Q 44
Using terminology widely accepted by the emergency services and medical community when giving a report to emergency department personnel is important because:
A) semantics enhance effective communication.
B) the receiver must be able to decode the message.
C) verbal communication is the preferred medium.
D) "10-codes" are meaningless to physicians.
Free
Multiple Choice
Q 45Q 45
One of the first bits of information to be transmitted to the base physician is the:
A) estimated time of arrival to the hospital.
B) request for specific orders.
C) unit and provider information.
D) treatments already rendered.
Free
Multiple Choice
Q 46Q 46
Health organizations are responding to the rise of VOIP phones and the ability to send photos, videos, and text messages from mobile devices via the Internet with:
A) an initiative called Next Generation 911 (NG-911).
B) advanced automatic crash notification (AACN).
C) a coordinated system known as priority dispatching.
D) computerized hand-off reports.
Free
Multiple Choice