Question 1

Team building does not focus on what the group is trying to achieve.

Accepted Answer

Team building activities and exercises are designed to improve communication, collaboration, trust, and other interpersonal skills among team members. While these skills are important for achieving team goals, team building itself does not directly focus on what the group is trying to achieve.

Question 2

Intergroup training is an OD technique that uses team building to improve the work interactions of different functions or divisions.

Accepted Answer

Intergroup training focuses on improving communication and collaboration between different groups within an organization through team building exercises and activities.

Question 3

Downsizing is a type of organizational restructuring.

Accepted Answer

Downsizing involves reducing the size of an organization, typically by laying off employees, and is a type of organizational restructuring.

Question 4

Process consultation is an organizational development technique in which a facilitator first observes the interactions of group members and then helps them become aware of ways to improve their work interactions.

Accepted Answer

The answer of Process consultation is an organizational development technique...

Question 5

In general, top-down change is easier to implement than bottom-up change because it provokes less resistance.

Accepted Answer

Top-down change can often provoke more resistance because it may not take into account the insights, needs, and preferences of those at lower levels of the organization, leading to a lack of buy-in and potential resistance to the changes.

Question 6

For the process of reengineering to be successful, it is important to centralize decision-making.

Accepted Answer

Reengineering involves a restructuring of processes and procedures to improve efficiency and effectiveness. Decentralized decision-making is often seen as a necessary aspect of reengineering, as it allows for more flexibility and agility in responding to changing circumstances. Centralizing decision-making can impede the reengineering process by limiting the ability of stakeholders to provide input and feedback, and by slowing down the implementation of new processes and procedures.

Question 7

For successfully performing reengineering, it should be organized around outcomes, not tasks.

Accepted Answer

Reengineering focuses on achieving specific outcomes rather than just completing tasks. This approach helps organizations to identify inefficiencies and make meaningful changes to improve their processes and overall performance.

Question 8

The European Union is a ________ force for change.
A) competitive
B) political
C) social
D) demographic

Accepted Answer

The European Union is primarily a political force. It is an economic and political union of 27 European countries, which work together to create policies and regulations that impact their citizens and the rest of the world. While the EU may also have social and demographic implications, its main focus is on political cooperation and integration.

Question 9

Which of the following statements is true regarding organizational change?
A) Planned organizational change is normally targeted at increasing environmental dynamism.
B) Organizational change should take place only when the company is operating in loss.
C) Organizational change is aimed at increasing the effectiveness of the organization.
D) Organizational change typically involves changing the technical capabilities of the company without changing its human and functional resources.

Accepted Answer

Organizational change is aimed at increasing the effectiveness of the organization. It may involve changing processes, structures, technology, or people in order to improve the organization's performance and ability to adapt to changing circumstances. Organizational change can be initiated proactively or in response to external pressures. It is an ongoing process that requires careful planning, communication, and management in order to minimize resistance and ensure successful implementation.

Question 10

A flexible work team is self-managed.

Accepted Answer

A flexible work team is characterized by its ability to adapt to changing circumstances and work together to achieve a common goal. In order to do this, the team needs to be self-managed and empowered to make decisions and take actions based on the needs of the team and the project.

Question 11

Which of the following is an impediment to change?
A) economic and political union among countries
B) competition
C) differences in functional orientation
D) workforce diversity

Accepted Answer

Differences in functional orientation can act as an impediment to change because they can lead to misunderstandings, conflicts, and resistance among various departments or groups within an organization, making it difficult to implement new strategies or processes.

Question 12

Organizations are constantly striving to ________.
A) increase environmental dynamism
B) achieve a competitive advantage
C) decrease environmental richness
D) increase bargaining power of suppliers

Accepted Answer

Organizations are constantly trying to achieve a competitive advantage in their industry, which allows them to outperform their competitors and increase their market share. This advantage can be achieved through various means, such as price leadership, product differentiation, or efficient operations. Increasing environmental dynamism or richness may be beneficial, but ultimately the goal is to have an advantage over competitors. Decreasing bargaining power of suppliers may also be a strategy, but it is not a common goal of organizations.

Question 13

A bottom-up change is a revolutionary change.

Accepted Answer

A bottom-up change refers to a grassroots or decentralized change that emerges from individual or small group initiatives to gradually influence the entire organization. It is not necessarily revolutionary and can be incremental in nature.

Question 14

Instead of focusing on an organization's business processes, the managers of a reengineered organization focus on the organization's functions.

Accepted Answer

The managers of a reengineered organization focus on both the organization's functions and its business processes, with the goal of improving efficiency and effectiveness throughout the organization.

Question 15

Planned organizational change is normally targeted at improving effectiveness at one or more of four different levels: human resources, ________, technological capabilities, and organizational capabilities.
A) profitability of suppliers
B) environmental richness
C) bargaining power of customers
D) functional resources

Accepted Answer

The sentence states that planned organizational change is targeted at improving effectiveness at one or more of four different levels: human resources, functional resources, technological capabilities, and organizational capabilities. None of the answer choices listed match these levels except for D, functional resources. Therefore, D is the best choice.

Question 16

Which of the following is an organization's most important asset?
A) environmental richness
B) organizational structure
C) environmental dynamism
D) human resources

Accepted Answer

Human resources refer to the people who work for an organization, and they are widely considered to be the most valuable asset. They possess knowledge, skills, abilities, and experiences that enable the organization to carry out its mission, achieve its goals, and compete effectively in the marketplace. While environmental richness, organizational structure, and environmental dynamism are all important factors that contribute to an organization's success, they pale in comparison to the critical role played by its employees.

Question 17

Organizational change is the process by which organizations move from their current or present state to some desired future state to ________.
A) increase the bargaining power of their customers
B) increase environmental dynamism
C) increase their effectiveness
D) improve the performance of the related and supporting industries

Accepted Answer

Organizational change is a deliberately planned and executed process that aims to transform an organization from its current state to a desired future state. One common goal of organizational change is to increase the effectiveness of the organization, which can be achieved through various means such as improving processes, enhancing communication, or developing new strategies. Options A, B, and D are not the primary goals of organizational change.

Question 18

The process of reengineering is started with the product and not the customer.

Accepted Answer

The process of reengineering starts with the customer and their needs and then works backward to the product or service.

Question 19

Which of the following is most likely to be an effect of adopting a new technology?
A) task relationships among workers change
B) selective perception of the organizational members increases
C) the production level of the organization decreases
D) the culture of the organization changes

Accepted Answer

Adopting a new technology often changes task relationships among workers as it can alter workflows, roles, and communication patterns within an organization.

Question 20

E-engineering refers to companies' attempts to use all kinds of information systems to improve their performance.

Accepted Answer

E-engineering is a concept that involves the use of information systems and technologies by companies to improve their business performance.

Quiz 10: Types and Forms of Organizational Change

Team building does not focus on what the group is trying to achieve.

Intergroup training is an OD technique that uses team building to improve the work interactions of different functions or divisions.

Downsizing is a type of organizational restructuring.

Process consultation is an organizational development technique in which a facilitator first observes the interactions of group members and then helps them become aware of ways to improve their work interactions.

In general, top-down change is easier to implement than bottom-up change because it provokes less resistance.

For the process of reengineering to be successful, it is important to centralize decision-making.

For successfully performing reengineering, it should be organized around outcomes, not tasks.

The European Union is a ________ force for change.

Which of the following statements is true regarding organizational change?

A flexible work team is self-managed.

Which of the following is an impediment to change?

Organizations are constantly striving to ________.

A bottom-up change is a revolutionary change.

Instead of focusing on an organization's business processes, the managers of a reengineered organization focus on the organization's functions.

Planned organizational change is normally targeted at improving effectiveness at one or more of four different levels: human resources, ________, technological capabilities, and organizational capabilities.

Which of the following is an organization's most important asset?

Organizational change is the process by which organizations move from their current or present state to some desired future state to ________.

The process of reengineering is started with the product and not the customer.

Which of the following is most likely to be an effect of adopting a new technology?

E-engineering refers to companies' attempts to use all kinds of information systems to improve their performance.