Question 1

The term "framing effect" refers to a pattern of faulty decision-making that occurs when members of a group discount negative information in order to arrive at a unanimous agreement.

Accepted Answer

The term "framing effect" actually refers to the phenomenon where people's decisions are influenced by the way information is presented or framed, rather than discounting negative information to reach agreement in a group.

Question 2

Human resources are an organization's most important asset.

Accepted Answer

Human resources refer to the employees of an organization, and they are the ones who contribute to the success and growth of the organization. Hence, it is considered that human resources are an organization's most important asset.

Question 3

Resistance to change lowers an organization's effectiveness and reduces its chances of survival.

Accepted Answer

Resistance to change can prevent an organization from adapting to new situations and can result in missed opportunities and decreased efficiency, ultimately negatively impacting the organization's effectiveness and survival.

Question 4

Differences in functional orientation is a major internal force that encourages organizational change.

Accepted Answer

The answer of Differences in functional orientation is a major...

Question 5

Even thriving and high-performing organizations need to continuously change the way they operate over time.

Accepted Answer

Even if an organization is doing well and achieving its goals, it is important for them to continue adapting and improving in order to stay competitive and relevant in the long term. Factors such as changes in technology, customer demands, and market trends can all necessitate changes in the way an organization operates.

Question 6

Sociotechnical systems theory, total quality management, and the creation of empowered, flexible work groups are three instruments of revolutionary change.

Accepted Answer

These concepts are typically associated with evolutionary change, focusing on gradual, continuous improvement and adaptation rather than abrupt, radical transformation.

Question 7

Total quality management (TQM) is an ongoing and constant effort by all of an organization's functions to find new ways to improve the quality of the organization's goods and services.

Accepted Answer

TQM is a continuous process that involves all aspects of an organization's operations to improve the quality of goods and services. It is not a one-time effort and requires a long-term commitment from everyone involved.

Question 8

Reengineering, restructuring, and innovation are three important instruments of evolutionary change.

Accepted Answer

Reengineering, restructuring, and innovation are typically associated with revolutionary change, aiming for significant and rapid improvements, rather than the gradual changes characteristic of evolutionary change.

Question 9

Revolutionary change is gradual and incremental.

Accepted Answer

Revolutionary change is typically characterized by sudden, drastic shifts in ideology or power structures. It is not gradual or incremental.

Question 10

As compared to organic structures, mechanistic structures are less resistant to change.

Accepted Answer

Mechanistic structures, characterized by high levels of hierarchy, formal rules, and centralized decision-making, tend to be more resistant to change compared to organic structures, which are more flexible and adaptable due to their flat hierarchies and decentralized decision-making processes.

Question 11

Change usually benefits some people, functions, or divisions at the expense of others.

Accepted Answer

Change is often disruptive and can result in winners and losers. Some people, functions, or divisions may benefit from the change, while others may suffer from the negative consequences.

Question 12

Evolutionary change involves not a drastic or sudden altering of the basic nature of an organization's strategy and structure but a constant attempt to improve, adapt, and adjust strategy and structure incrementally to accommodate to changes taking place in the environment.

Accepted Answer

Evolutionary change is a gradual process of adapting to changes in the environment by making incremental adjustments to an organization's strategy and structure. It does not involve sudden or drastic alterations of the basic nature of the organization.

Question 13

The term "organizational inertia" refers to the tendency of an organization to increase the level of production in order to take advantage of economies of scale.

Accepted Answer

Organizational inertia refers to the resistance to change within an organization, often due to a long-standing culture, structure or process. It does not refer to the tendency to increase production for economies of scale.

Question 14

Evolutionary change has a much broader focus than revolutionary change.

Accepted Answer

The answer of Evolutionary change has a much broader focus...

Question 15

For effective implementation of TQM, managers must assume the role of supervisor rather than facilitator.

Accepted Answer

For effective implementation of TQM, managers must assume the role of facilitator rather than supervisor. This involves creating a culture of continuous improvement, encouraging employee participation and involvement, and providing resources and support for teams to achieve their quality objectives. Supervising may create a top-down approach which may not foster a collaborative environment necessary for TQM success.

Question 16

The force-field theory states that organizations have a tendency to overestimate their degree of influence over other external events.

Accepted Answer

Force-field theory, developed by Kurt Lewin, actually focuses on the factors (forces) that influence a situation, including both those pushing for change and those resisting it, rather than on an organization's perceived influence over external events.

Question 17

TQM is a quick fix that can turn an organization around overnight.

Accepted Answer

TQM (Total Quality Management) is a continuous improvement process that requires time and effort to implement effectively. It involves changing the culture, processes, and systems of an organization to focus on customer satisfaction and continuous improvement. It is not a quick fix and cannot turn an organization around overnight. It requires dedication and commitment from all levels of the organization over an extended period.

Question 18

A typical characteristic of an organic structure is standardization of behavior through rules and procedures.

Accepted Answer

A typical characteristic of an organic structure is flexibility and adaptability, rather than standardization of behavior through rules and procedures.

Question 19

Mechanistic structure is characterized by a flat hierarchy, decentralized decision-making.

Accepted Answer

Mechanistic structure is characterized by a tall hierarchy, centralized decision-making.

Question 20

Competition is a force that resists change.

Accepted Answer

Competition often drives change and innovation as companies and individuals strive to outperform each other, leading to improvements and advancements.

Quiz 10: Types and Forms of Organizational Change