Question 1

In Teams Competency: To motivate employees at SEI Investments, Alfred West, president, follows this basic principle: Self-managed teams don't need leaders.

Accepted Answer

While Alfred West does emphasize the importance of self-managed teams, he does not believe that they don't need leaders. He still sees the role of leaders as essential in guiding and supporting the team's success.

Question 2

In the job characteristics model, autonomy refers to the extent to which a job requires an employee to complete a whole and identifiable piece of work.

Accepted Answer

In the job characteristics model, autonomy refers to the degree of freedom, independence, and discretion the employee has in scheduling the work and determining the procedures in carrying it out. The description provided refers to the characteristic of "task identity."

Question 3

As the director of the department, Aaron makes it his job to set all schedules, determine the best method to get the jobs done, and solve all of his employee's problems. He doesn't allow his employees to make any decisions. This is an example of vertical loading.

Accepted Answer

This is an example of micromanagement, not vertical loading. Vertical loading involves delegating more responsibility and decision-making power to employees, enhancing their job roles, which is the opposite of what Aaron is doing.

Question 4

_____ motivation results from interest in and enjoyment of the work itself.

Accepted Answer

Intrinsic motivation refers to the internal drive to perform an activity because of the enjoyment and satisfaction that comes from the activity itself. It is driven by personal interest and passion rather than external rewards or consequences. Intrinsic motivation can lead to higher levels of engagement, creativity and performance.

Question 5

Controlled motivation implies that a person is acting out of his or her own free choice.

Accepted Answer

Controlled motivation implies that a person is acting due to external pressures or rewards, not out of their own free choice.

Question 6

Carol loves working with young children and tells her boss she would work at the preschool for free if she had to. What form of motivation is Carol demonstrating?

Accepted Answer

Carol is demonstrating intrinsic motivation because she is motivated by her own enjoyment and fulfillment of working with young children, rather than external rewards or incentives.

Question 7

A weekly paycheck and an annual bonus are two types of extrinsic motivation.

Accepted Answer

Both weekly paychecks and annual bonuses are forms of external rewards designed to motivate employees to perform well. They are examples of extrinsic motivation, which comes from outside sources rather than an individual's internal drive or desire to succeed.

Question 8

In the expectancy model, the expectancy variable refers to the relationship between first-level outcomes and second-level outcomes.

Accepted Answer

In the expectancy model, the expectancy variable refers to an individual's belief about the likelihood that their effort will lead to a desired level of performance, not the relationship between first-level and second-level outcomes.

Question 9

In Learning from Experience: Starbucks College Achievement Plan motivates employees because it pays _____ of the tuition for employees who work at least 20 hours a week and earn their college diploma through ASU's online degree program.

Accepted Answer

Starbucks pays 100% of the tuition for employees who work at least 20 hours a week and earn their college diploma through ASU's online degree program.

Question 10

Maria wants to book at least three more home parties because if she reaches her goal of ten parties, the company will give her a four-day vacation to Bermuda. What type of motivation does this demonstrate?

Accepted Answer

Maria's motivation is extrinsic, meaning it is driven by external rewards (the four-day vacation to Bermuda) rather than internal satisfaction or enjoyment (intrinsic motivation).

Question 11

When an employee has a job that provides discretion on how to perform a task, this is an example of autonomous motivation.

Accepted Answer

Autonomy is a key aspect of autonomous motivation, which refers to motivation that comes from within the individual rather than from external rewards or pressures. When an employee is given autonomy over how to perform a task, this can increase their sense of competence and control, which in turn can lead to greater intrinsic motivation.

Question 12

According to self-determination theory, autonomy, relatedness, and proximity are the three psychological needs everyone needs to be fulfilled in order to be motivated.

Accepted Answer

According to self-determination theory, the three psychological needs are autonomy, relatedness, and competence, not proximity.

Question 13

Level of education and personal appearance are two examples of outcomes in the equity model.

Accepted Answer

The equity model, particularly in the context of social relationships and organizational behavior, focuses on the balance or fairness of the inputs (e.g., effort, skill, dedication) and outcomes (e.g., salary, recognition, benefits) among individuals. Level of education and personal appearance are considered inputs rather than outcomes in this context.

Question 14

In Learning from Experience: Howard Schultz, chairman and CEO of Starbucks believes that Starbuck's success is strongly influenced by the extent of its product line and that selling "just coffee" works.

Accepted Answer

Howard Schultz actually believes that selling "just coffee" is not enough and that the success of Starbucks is strongly influenced by the extent of its product line.

Question 15

According to the expectancy model, individuals are motivated to work based on what is expected by others.

Accepted Answer

The expectancy model is focused on the individual's expectations regarding outcomes and their level of effort required to achieve those outcomes, not the expectations of others.

Question 16

When an employee experiences inequity within their organization, it creates a sense of harmony in the workplace.

Accepted Answer

Inequity creates a sense of disharmony in the workplace as it leads to feelings of resentment and unfairness among employees.

Question 17

In Self-Competency: John Schnatter of Papa John's Pizza credits his success to being obsessive about high quality and performance.

Accepted Answer

In the article, it states that John Schnatter's success is attributed to his obsession with high quality and performance.

Question 18

In Communication Competency: The philosophy for giving out awards at Intuit is that everyone should be rewarded based on their day-to-day activities.

Accepted Answer

Intuit's philosophy for giving out awards is based on recognizing exceptional contributions and achievements that go above and beyond day-to-day activities, rather than rewarding employees solely for their routine tasks.

Question 19

An assumption of the equity model is that relationships are exchange processes in which individuals make contributions and expect certain results.

Accepted Answer

The equity model is based on the assumption that relationships are exchange processes, where each individual contributes and expects certain outcomes in return.

Question 20

Nadia's supervisor told her she would receive a pay bonus at the end of the year if she could increase her sales by 15%. What type of motivation is her supervisor using?

Accepted Answer

Nadia's supervisor is using extrinsic motivation by offering a pay bonus as a reward for increased sales. Extrinsic motivation refers to external rewards or consequences that drive behavior.

Quiz 5: Motivating Employees