Question 1

According to Daniel Goleman, what is the ability to understand and deal with emotions?

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Question 2

Identify the trends that are affecting organizational behavior and explain why these trends are occurring.

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Question 3

According to Robert Katz, what is an ability to perform specialized tasks?

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Question 4

Why is learning about organizational behavior important?

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Question 5

What is the ability to understand the emotions of others called?

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Question 6

Which managerial function concerns itself with ensuring that things go well by monitoring performance and taking corrective action as necessary?

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Question 7

According to Henry Mintzberg, what are the managerial roles that involve working directly with other people?

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Question 8

According to Katz, in trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill?

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Question 9

Describe the managerial function of leading.

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Question 10

What is it called when you build human relationships and trust through exchanges of favors based on reciprocity?

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Question 11

A management team that thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?

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Question 12

What is it called when one must tailor communication in ways to encourage certain interpretations and discourage others?

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Question 13

Define the term workforce diversity. Why is workforce diversity an important issue for contemporary organizations?

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Question 14

Briefly describe each of the four functions of management. Describe Mintzberg's managerial roles and explain how they are helpful in performing the four functions of management.

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Question 15

According to Henry Mintzberg, what are the managerial roles that involve the exchange of information with other people?

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Question 16

What is it called when someone does something for someone else and it invokes the sense of obligation to return the favor?

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Question 17

Human skills such as emotional intelligence are indispensable in the new age of organizations. Identify and define five important dimensions of emotional intelligence that can and should be developed by any manager today.

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Question 18

According to Robert Katz, what are the three categories of managerial skills?

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Question 19

What is it called when problems or responsibilities are passed upward in the organizational hierarchy?

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Question 20

What is essential to the process of leadership?

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Quiz 1: Introducing Organizational Behavior