Question 1

According to Robert Katz, the relative importance of technical, human, and conceptual skills varies across the different levels of management.

Accepted Answer

Robert Katz's Three-Skill Approach to management states that technical skills are most important for lower-level managers, human skills are equally important at all levels of management, and conceptual skills become increasingly important as managers move up into top management positions.

Question 2

Research finds that because of position all managers make good leaders.

Accepted Answer

Position does not necessarily equate to good leadership abilities. Leadership is a combination of traits, skills, and behaviors, regardless of one's position in the organization. Some managers may possess these qualities, while others may not.

Question 3

The learning sequence begins with initial experience and subsequent reflection.

Accepted Answer

This is the basic concept of experiential learning theory proposed by David Kolb. The cycle starts with concrete experience followed by reflection, abstract conceptualization, and active experimentation.

Question 4

According to Carroll, proficiency in database management is considered a technical skill in today's workplace.

Accepted Answer

The answer of According to Carroll, proficiency in database management...

Question 5

Managerial roles involving decision-making that affects other people, according to Henry Mintzberg, are called technical roles.

Accepted Answer

Managerial roles involving decision-making that affects other people are called interpersonal roles, according to Henry Mintzberg. Technical roles involve tasks that require specific knowledge and expertise, such as engineering or accounting.

Question 6

The essential skills of management, according to Robert Katz, can be grouped into three categories: interpersonal, informational, and decisional.

Accepted Answer

Robert Katz identified three essential management skills as technical, human, and conceptual skills, not interpersonal, informational, and decisional.

Question 7

Managerial roles that involve working directly with other people, according to Henry Mintzberg, are called human roles.

Accepted Answer

Managerial roles that involve working directly with other people, according to Henry Mintzberg, are called interpersonal roles.

Question 8

Because of the experience and position, managers alone are able to solve all the complex problems and address all the challenging situations in organizations.

Accepted Answer

While managers may have experience and knowledge to solve certain problems and situations, it is important to involve and consider input from other employees and stakeholders in the organization. Collaborative problem-solving and decision-making can lead to more effective and sustainable solutions.

Question 9

Henry Mintzberg identified the set of roles that managers perform as technical, human, and conceptual.

Accepted Answer

Henry Mintzberg identified ten roles that managers perform, which are categorized into three groups: interpersonal (figurehead, leader, liaison), informational (monitor, disseminator, spokesperson), and decisional (entrepreneur, disturbance handler, resource allocator, negotiator), not technical, human, and conceptual.

Question 10

Leaders succeed when people follow them not because they have to, but because they want to.

Accepted Answer

True leaders inspire loyalty and respect from their followers by earning it through their actions and behaviors. When people voluntarily follow a leader, it shows that they trust and believe in their vision and goals, which ultimately leads to greater success and achievement for the entire team.

Question 11

Transitional learning refers to the need to learn from day-to-day work experiences, conversations with colleagues and friends, counseling and advice from mentors, success models, training seminars and workshops, and other daily opportunities.

Accepted Answer

The answer of Transitional learning refers to the need to...

Question 12

According to Archie Carroll, the moral manager does not subscribe to ethical principles, but instead makes decisions and acts to take best personal advantage of a situation.

Accepted Answer

According to Archie Carroll, the moral manager subscribes to ethical principles and acts based on them, rather than solely for personal advantage.

Question 13

According to Henry Mintzberg, when a manager acts as a disturbance handler, this is an interpersonal role.

Accepted Answer

When a manager acts as a disturbance handler, this is considered a decisional role, not an interpersonal role, according to Henry Mintzberg's managerial roles.

Question 14

Decisional roles include seeking out problems to solve and opportunities to explore, helping to resolve conflict, allocating resources, and negotiating with other parties.

Accepted Answer

Decisional roles refer to the actions that managers take to make decisions and allocate resources. These roles involve seeking out problems to solve, helping to resolve conflict, allocating resources, and negotiating with other parties.

Question 15

A manager's informational roles include being a figurehead, leader, and liaison.

Accepted Answer

A manager's informational roles include being a monitor, disseminator, and spokesperson. Being a figurehead, leader, and liaison are part of a manager's interpersonal roles.

Question 16

Ethics mindfulness is an "enriched awareness" that causes a manager to behave with an ethical consciousness from one decision or behavioral event to another.

Accepted Answer

Ethics mindfulness is a state of heightened awareness and attention to ethical considerations in decision-making and behavior, leading to consistent and conscious ethical conduct.

Question 17

Emotional intelligence includes the human skills of self-awareness, self-regulation, motivation, empathy, and social skill.

Accepted Answer

Emotional intelligence encompasses these human skills and their ability to navigate the social world effectively.

Question 18

According to Archie Carroll, the manager who unintentionally acts unethically is considered amoral.

Accepted Answer

Archie Carroll's definition of amoral specifically refers to a manager who does not consider ethical principles in decision-making, rather than someone who intentionally acts unethically.

Question 19

Learning is an enduring change of behavior that unfortunately cannot come from experience.

Accepted Answer

Learning can come from experience, as it is a process of acquiring knowledge or skills through observation, study, or experience.

Question 20

Emotional intelligence, the ability to understand and deal with emotions, falls into the category of conceptual skills according to Robert Katz.

Accepted Answer

Emotional intelligence falls into the category of human skills according to Robert Katz, which are centered around the ability to work with, understand, and motivate other people, both individually and in groups.

Quiz 1: Introducing Organizational Behavior