Which of the following characteristics does not accurately describe the process of total quality management? A) making quality principles a part of the organization's strategic objectives B) applying quality principles to all aspects of operations C) committing the organization to continuous quality improvement D) striving to meet customers' needs by doing things right the first time E) committing the organization to the use of self-managing work teams

Question

Quizplus · Accepted Answer

The use of self-managing work teams is not a defining characteristic of Total Quality Management, although it can be a tool used within a TQM approach.

Which of the Following Characteristics Does not Accurately Describe the Process