Question 1

It is usually appropriate to include all of the following items in your résumé except
A) your salary history and current requirements.
B) your professional employment objective.
C) an employment history that is not related to the medical field.
D) education that was not related to medical assistant training.

Accepted Answer

Including your salary history and requirements is generally not recommended as it can limit your negotiation power and could potentially cause you to be offered a lower salary. It is not necessary to include employment history that is not related to the medical field or education that is not related to medical assistant training, but it may be beneficial if it demonstrates transferable skills or relevant experience. It is important to include a professional employment objective to communicate your career goals and aspirations.

Question 2

When developing career objectives,the medical assistant should ask which of the following questions?
A) What areas and skills did I enjoy in practicum?
B) Where will I be in 5 years?
C) What additional skills do I need to get where I want to go?
D) All of the above are correct.

Accepted Answer

All three questions are important to consider when developing career objectives as they help the medical assistant to identify their interests, goals, and skills needed for career advancement. By reflecting on their practicum experiences, the medical assistant can identify areas and skills they enjoyed and may want to pursue. Considering where they want to be in 5 years helps the medical assistant to create a long-term career plan. Identifying additional skills needed to achieve career goals helps the medical assistant to make a plan to develop those skills. Therefore, all the options are correct.

Question 3

In a cover letter,a statement such as "I believe I have the qualities you require" should be placed in which of the following locations?
A) The first paragraph
B) The second paragraph
C) The start of the final paragraph
D) The signature block

Accepted Answer

The final paragraph should state the reasons you feel that you are an excellent match for the job by using such phrases as "I believe I have the qualities you require" or "I am confident I will meet your expectations." Start your cover letter (i.e., the body of the letter) off with a bang! In the first paragraph show enthusiasm as you summarize why you believe you are the best candidate for the job. During the second paragraph, sell yourself to the reader by providing a snapshot of your experiences.

Question 4

Which of the following interview questions should not be asked in an interview?
A) Tell me about yourself.
B) Whom do you most admire?
C) Who takes care of your children while you work?
D) Why would you be successful in this position?

Accepted Answer

It is illegal to ask about a candidate's family status or responsibilities, such as who takes care of their children. This could be considered discrimination based on familial status.

Question 5

When applying for a position for which you are qualified,which of the following actions would most likely increase your chances of getting hired?
A) Writing a polite note thanking the employer for the interview
B) Making frequent telephone calls to express your interest in the position
C) Getting to know the office staff at the site where you wish to work
D) Not inquiring about salary or work hours at the interview

Accepted Answer

Writing a polite thank-you note shows that you are professional, thoughtful, and appreciate the time and effort put into the hiring process. It also helps you stand out from other candidates who may not take the time to follow up.

Question 6

What is the best action to take if an employer asks you whether you are married?
A) Advise him or her that it is illegal to ask this question.
B) Ignore the question by pretending you did not hear it.
C) Politely ask the interviewer whether you can respond to questions that relate directly to the job.
D) Answer it truthfully,because you are required to do so.

Accepted Answer

If employers ask inappropriate questions, carefully and politely ask the interviewer whether you can respond to questions that pertain to the job. Some supervisors ask about the applicant's family just as an icebreaker or to put the applicant at ease, but the question does not have to be answered and should not really be addressed in a job interview.

Question 7

A "Special Skills" section typically only appears in which of the following résumés?
A) Chronological
B) Combination
C) Functional
D) Targeted

Accepted Answer

A "Special Skills" section typically only appears in a chronological résumé. The information in this section would appear in the targeted résumé's "Summary" section and in the combination résumé's "Skills and Achievement" section.

Question 8

Which of the following résumé formats focuses on the person's employment history,bulleting out the job duties for each position?
A) Chronological
B) Combination
C) Functional
D) Targeted

Accepted Answer

The chronological format lists the person's employment history in reverse-chronological order, highlighting job titles, companies, dates of employment, and bullet points outlining the duties and accomplishments in each position. This format is best for those with a clear and steady career path.

Question 9

The cover letter
A) is always optional.
B) should only be sent when an interview has been arranged.
C) should always be sent along with a résumé.
D) should be approximately two pages long.

Accepted Answer

The cover letter should always be sent along with a résumé. It is an opportunity to introduce yourself to the employer, highlight your relevant qualifications and experience, and explain why you are interested in the job. While it is not always required, it is generally recommended to include a cover letter with your job application.

Question 10

It is illegal for an interviewer to ask questions related to
A) age.
B) nationality.
C) religion.
D) marital/family status.
E) All of the above

Accepted Answer

It is illegal for an interviewer to ask questions related to age, nationality, religion, and marital/family status. These are considered protected characteristics under discrimination laws and should not be used as criteria for employment decisions. Asking such questions can result in discrimination and bias, and can potentially result in legal action against the interviewer or the company.

Question 11

If you prepare a chronologic list of events,this means that they are organized in
A) the order in which they occurred.
B) strict alphabetic order.
C) the order of importance.
D) the order of easiest to most difficult.

Accepted Answer

When preparing a chronologic list of events, they should be organized in the order in which they occurred, making sure that the sequence of events is accurate and logical.

Question 12

The exchange of information or services among individuals,groups,or institutions is known as __________.

Accepted Answer

The answer of The exchange of information or services among...

Question 13

Which of the following methods has proved to be the best and most effective way to find employment?
A) Networking
B) Job boards
C) Mass mailing of résumés to health care employers
D) Cold calling
E) Both A and B

Accepted Answer

Networking helps to build connections with people who can refer you to potential job opportunities, while job boards provide a wide array of job listings to choose from. By combining both methods, job seekers increase their chances of finding employment. Mass mailing of résumés and cold calling are less effective methods as they rely on a less personalized approach and may not result in as many job leads.

Question 14

Which of the following is the best job search method?
A) Employment agencies
B) Networking
C) Mailing résumés
D) Newspaper ads

Accepted Answer

Networking is often the best job search method because it allows you to tap into personal and professional connections, which can result in job leads, referrals, and recommendations. It also enables you to learn about job opportunities that may not be advertised publicly. Additionally, networking allows you to establish relationships with people who can provide valuable career advice and guidance. While other job search methods can be useful, networking is typically the most effective.

Question 15

Which of the following sources can be used to support claims of an individual's characteristics?
A) Past job reviews
B) Practicum evaluations
C) Words in résumé or cover letter
D) Both A and B
E) All of the above

Accepted Answer

Past job reviews and practicum evaluations are objective sources that can provide evidence of an individual's work ethic, abilities and other relevant characteristics. The words in a résumé or cover letter, on the other hand, are subjective and can be exaggerated or misleading.

Question 16

When developing a portfolio,which of the following can provide "evidence" of specific abilities and skills?
A) Reference documents
B) Certifications
C) Education-related documents
D) Prior employment documents
E) Examples of work or a summary of projects

Accepted Answer

Examples of work or a summary of projects can provide "evidence" of a person's abilities and skills. Reference documents should have contact information from three or four people (1-2 instructors, 1-2 co-workers, prior supervisors) who have given prior consent to be used as a reference. Certifications may include a copy of a BLS card and a copy of credentials (i.e., AAMA CMA or RMA card). Education-related documents include copies of letters of recommendation and copies of transcripts, awards, and honors.

Question 17

When are performance appraisals usually done?
A) First day of a new job
B) After the initial probationary period
C) Annually
D) Quarterly
E) Both B and C

Accepted Answer

Performance appraisals are usually done after the initial probationary period and then annually. This allows for supervisors to evaluate an employee's progress over time and provide feedback for improvement or recognition of successes. Quarterly reviews may also be done in some companies, but they are less common than annual reviews. The first day of a new job is usually focused on orientation and training, rather than performance evaluation.

Question 18

The education section on a chronological résumé is typically located in what position?
A) Near the top
B) Toward the end
C) After the summary of skills
D) Before the objective

Accepted Answer

The education section on a chronological résumé is typically located near the top, following the summary of qualifications and professional experience. This highlights the applicant's academic achievements and can be important in certain industries, such as education or research.

Question 19

The medical assistant must exercise __________ and not respond in kind to patients who are disagreeable.

Accepted Answer

The answer of The medical assistant must exercise __________ and...

Question 20

A return offer made by a person who has rejected an offer or job is called a(n)__________.

Accepted Answer

The answer of A return offer made by a person...

Quiz 34: Career Development and Life Skills

It is usually appropriate to include all of the following items in your résumé except

When developing career objectives,the medical assistant should ask which of the following questions?

In a cover letter,a statement such as "I believe I have the qualities you require" should be placed in which of the following locations?

Which of the following interview questions should not be asked in an interview?

When applying for a position for which you are qualified,which of the following actions would most likely increase your chances of getting hired?

What is the best action to take if an employer asks you whether you are married?

A "Special Skills" section typically only appears in which of the following résumés?

Which of the following résumé formats focuses on the person's employment history,bulleting out the job duties for each position?

The cover letter

It is illegal for an interviewer to ask questions related to

If you prepare a chronologic list of events,this means that they are organized in

The exchange of information or services among individuals,groups,or institutions is known as __________.

Which of the following methods has proved to be the best and most effective way to find employment?

Which of the following is the best job search method?

Which of the following sources can be used to support claims of an individual's characteristics?

When developing a portfolio,which of the following can provide "evidence" of specific abilities and skills?

When are performance appraisals usually done?

The education section on a chronological résumé is typically located in what position?

The medical assistant must exercise __________ and not respond in kind to patients who are disagreeable.

A return offer made by a person who has rejected an offer or job is called a(n)__________.