Sometimes when we call a customer service centre,we are put on hold; we do NOT know how long it will be before our holding behaviour is reinforced by the response of an associate,and it doesn't matter what we do in the meantime.Holding is reinforced on a ___ schedule.
A) fixed-ratio
B) fixed-interval
C) variable-ratio
D) variable-interval

Question

Quizplus · Accepted Answer

Variable-interval schedules provide reinforcement after unpredictable time intervals, which is similar to not knowing how long we will be placed on hold before an associate responds. This reinforces the holding behavior as we continue to wait, even if we engage in other activities while on hold.

Sometimes When We Call a Customer Service Centre,we Are Put