Question 1

When a company addresses issues such as authenticating users of their website, authorizing access, and enforcing the security features that protect both consumers and their data, the company is addressing the _______________ and security component of the e-commerce process.

Accepted Answer

The answer of When a company addresses issues such as...

Question 2

_______________ are companies that serve as intermediaries in e-business and e-commerce transactions.

Accepted Answer

The answer of _______________ are companies that serve as intermediaries...

Question 3

_______________ software works with workflow management software to monitor all e-commerce processes and record all relevant events, including unexpected changes or problem situations.

Accepted Answer

The answer of _______________ software works with workflow management software...

Question 4

Content and catalog management may be expanded to include product _______________ processes that support a customer's ability to customize a product, such as a computer system, to meet the exact set of features needed.

Accepted Answer

The answer of Content and catalog management may be expanded...

Question 5

Once you access a website, the company may gather data on you and your website behavior, choices, and preferences. Doing so addresses the _______________ component of the e-commerce process architecture.

Accepted Answer

The answer of Once you access a website, the company...

Question 6

Customer-focused e-businesses use tools such as e-mail, chat systems, and discussion groups to nurture online communities of _______________ among employees and customers.

Accepted Answer

The answer of Customer-focused e-businesses use tools such as e-mail,...

Question 7

__________ notification processes play an important role in e-commerce systems, because customers, suppliers, employees, and other stakeholders must be notified of all events that might affect their status in a transaction.

Accepted Answer

The answer of __________ notification processes play an important role...

Question 8

In certain cases, it is possible to convert a physical good, such as a CD, software, or a newspaper, into a _______________ good that can be downloaded upon purchase.

Accepted Answer

The answer of In certain cases, it is possible to...

Question 9

_______________ marketing and relationship building power is a major advantage of personalized Web retailing.

Accepted Answer

The answer of _______________ marketing and relationship building power is...

Question 10

Searching for a product by a range, such as "hiking boots, sizes 10-14" is an example of a _______________ search.

Accepted Answer

The answer of Searching for a product by a range,...

Question 11

_______________ management software helps e-commerce companies develop, generate, deliver, update, and archive data and multimedia information at e-commerce websites.

Accepted Answer

The answer of _______________ management software helps e-commerce companies develop,...

Question 12

Many websites encourage visitors to register so _______________ files can be used to automatically identify returning visitors.

Accepted Answer

The answer of Many websites encourage visitors to register so...

Question 13

VISA, MasterCard, IBM, Microsoft, Netscape, and most other industry players have agreed to the _______________ standard for electronic payment security.

Accepted Answer

The answer of VISA, MasterCard, IBM, Microsoft, Netscape, and most...

Question 14

_______________ systems are a major form of electronic commerce systems in banking and retailing industries that use a variety of information technologies to capture and process money and credit transfers between banks and businesses and their customers.

Accepted Answer

The answer of _______________ systems are a major form of...

Question 15

User profiles are used to provide you with a personalized view of the contents of a site, as well as product recommendations and personalized Web advertising as part of a _______________ marketing strategy.

Accepted Answer

The answer of User profiles are used to provide you...

Question 16

Searching for a product by its description, such as "girls red gym shorts," is an example of a _______________ search.

Accepted Answer

The answer of Searching for a product by its description,...

Question 17

E-business _______________ systems ensure that the proper transactions, decisions, and work activities are performed, and that the correct data and documents are routed to the right employees, customers, suppliers, and other business stakeholders.

Accepted Answer

The answer of E-business _______________ systems ensure that the proper...

Question 18

Companies are recognizing that success will go to those who can execute clicks-and-_______________ strategies that bridge the physical and virtual worlds.

Accepted Answer

The answer of Companies are recognizing that success will go...

Question 19

E-commerce content frequently takes the form of multimedia catalogs containing _______________.

Accepted Answer

The answer of E-commerce content frequently takes the form of...

Question 20

Most _______________ e-commerce ventures take the form of retail business sites on the World Wide Web.

Accepted Answer

The answer of Most _______________ e-commerce ventures take the form...

Quiz 9: E-Commerce Systems