Reducing the time of a relational service encounter is not likely to be in the best interests of either the customer or the firm.
Correct Answer:
Verified
Q1: Providers intentionally use services as the stage
Q3: Experiences are fungible and pricing is typically
Q4: Providing assurance that the transaction is indeed
Q5: Web technology allows business to create self-service
Q6: The decision to minimize the possibility of
Q7: Technology plays a key role in how
Q8: The primary source of dissatisfaction when using
Q9: Customer marketing efforts both cater to a
Q10: Customer satisfaction is driven by the improvement
Q11: The single greatest cause of customer dissatisfaction
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