Customer satisfaction is driven by the improvement or additional benefits provided by using self-service technology.

Name: Customer satisfaction is driven by the improvement or additional benefits provided by using self-service technology.
Brand: Quizplus
Rating: 4.8 (29 reviews)

Question

Quizplus · Accepted Answer

Many customers appreciate the convenience and efficiency of self-service technology. If it provides them with improved or additional benefits, their satisfaction with the technology and the organization that provides it is likely to increase.

Customer Satisfaction Is Driven by the Improvement or Additional Benefits