In an indirect claim message, one's final words should not indicate that one is trying to maintain a positive relationship.
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Q4: After reading bad news, readers usually appreciate
Q5: When writing indirect claim messages, in the
Q6: In terms of refusing requests, opening with
Q7: In indirect claims, one must make sure
Q8: In a bad-news message, a positive buffer
Q10: Research studies indicate that negative news is
Q11: In terms of bad-news messages, for almost
Q12: In a bad-news message, a preliminary explanation
Q13: When writing bad-news messages, a preceding explanation
Q14: When refusing a request, one must begin
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