Question 1

It is important for a company to have an appeals process.This process may take any one of several different shapes.Explain what types of decisions employees commonly appeal and explain how a firm might implement an appeals process.

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Question 2

________ is information exchanges without a planned agenda that occur informally among employees.

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Question 3

What purpose does an employee handbook serve? When writing a handbook,what does management need to be careful about? What contractual role can a handbook play?

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Question 4

Qamar has recently come up with a plan to increase the efficiency of Moon Struck International's accounting system.As a reward,MSI has provided Qamar and her husband tickets to the DiVinci art show that is coming to town next month.This type of reward is:

Accepted Answer

The reward provided by MSI is a recognition award for Qamar's contribution towards increasing efficiency. It is a common practice for companies to recognize and reward employees for their good work. As long as the reward is not excessive or discriminatory, there is nothing illegal or inappropriate about it. The fact that the reward includes Qamar's husband does not necessarily make it inappropriate, as it may be seen as a way of acknowledging the support and contribution of family members. However, it is important for companies to ensure that such rewards are not perceived as creating favoritism or causing resentment among other employees.

Question 5

As a manager,how would you make meetings more effective?

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Question 6

A(n)________ is a procedure that allows employees to voice their reactions to management practices and to challenge management decisions.

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Question 7

What is information dissemination? What types of technology aid the process of information dissemination?

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Question 8

A technique in which managers walk around and talk to employees informally to monitor informal communications,listen to employee grievances and suggestions,and build rapport and morale is referred to as ________.

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Question 9

To be the most effective,recognition awards should:

Accepted Answer

Recognition awards should encourage all employees toward the firm's goals. This helps to create a shared sense of purpose and encourages teamwork. Evenly distributing awards over time among most employees (choice A) is important, but it is not the most effective way to motivate and inspire employees. Monetary gifts (choice B) can be effective, but non-monetary recognition such as public recognition and opportunities for professional development are also important. Recognition awards should not only be initiated by management and HR (choice D), but also by peers, so that recognition is not top-down only, but also coming from fellow employees.

Question 10

How is fairness within an organization facilitated by both employee relations representatives and formal appeals procedures?

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Question 11

What is the purpose of Employee Assistance Programs? What steps are involved in establishing an EAP? How can an EAP enhance employee relations?

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Question 12

________ give credit to people or teams that make outstanding contributions to the firm.

Accepted Answer

Recognition awards specifically exist to give credit and acknowledge outstanding contributions to the firm. Employee assistance programs are focused on supporting employees in need, suggestion systems are for generating ideas and feedback programs are for receiving feedback from employees.

Question 13

Suggestion systems are an important part of employee assistance programs.

Accepted Answer

Suggestion systems are primarily designed to encourage employees to contribute ideas for improving the organization, while Employee Assistance Programs (EAPs) are designed to help employees deal with personal problems that might adversely impact their work performance, health, and well-being.

Question 14

Berk has a drinking problem that is affecting work.He decides he needs to do something about it.He needs to contact his company's:

Accepted Answer

Berk needs to contact his company's Employee Assistance Program (EAP) which is designed to help employees cope with personal problems that might adversely impact job performance, health, and well-being. The EAP can provide counseling and referral services for substance abuse issues.

Question 15

A form of electronic communication that integrates voice,video,and text,all of which can be encoded digitally and transported on fiber optic networks,is referred to as ________.

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Question 16

A program designed to improve employee communications by giving employees a voice in policy formulation and making sure that they receive due process on any complaints they lodge against managers is referred to as a(n)________.

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Question 17

For a suggestion system to be effective,it should:

Accepted Answer

Option B is the best choice as it highlights two important factors for an effective suggestion system. Firstly, the system should quickly implement accepted ideas which will encourage employees to provide more suggestions. Secondly, it should give credit to the originator of the idea which will help in motivating him/her and other employees to participate in the system. Option A is not the best choice as the involvement of a single manager may slow down the process as they might not have sufficient time to evaluate all suggestions. Option C is not desirable as token awards may not be motivating enough for employees to participate in the system. Option D is not the best choice as providing monetary rewards for all suggestions can be costly and unsustainable.

Question 18

A(n)________ is a formal,anonymous survey designed to measure employee likes and dislikes of various aspects of their jobs.

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Question 19

A(n)________ is a company-sponsored program that helps employees cope with personal problems that are interfering with their job performance.

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Question 20

A company program that encourages,evaluates,and implements ideas from employees is a(n):

Accepted Answer

A suggestion system is specifically designed to encourage employees to share their ideas, evaluate their potential and then implement useful ones. It is a formal system in which employees can submit suggestions either anonymously or otherwise. These suggestions are then reviewed and evaluated for implementation. Therefore, a suggestion system is the best answer. Employee recognition programs focus on rewarding and acknowledging employees for their achievements, whereas employee feedback programs gather employee opinions on company policies and procedures. Speak-up programs are designed to create a culture of openness and provide employees with a safe space to voice their concerns or complaints. While all of these programs can be useful, they are not specifically designed to encourage, evaluate, and implement ideas from employees.

Quiz 13: Developing Employee Relations