Question 1

Jim has been on a trip for two weeks.When he returns to his office,he finds 125 e-mails on his computer.Jim is mostly experiencing which of the following?

Accepted Answer

Jim is experiencing information overload as he has a large amount of information (125 e-mails) to process after being away for two weeks.

Question 2

Jake needs a communication tool that will allow the integration of voice,text,and video.His best choice of tool would be:

Accepted Answer

The answer of Jake needs a communication tool that will...

Question 3

Memos are most appropriate for conveying:

Accepted Answer

Memos are typically used for internal communication within an organization to inform employees about policies, procedures, or official business. Vacation policy changes directly affect employees and their work schedules, making it an appropriate subject for a memo.

Question 4

According to estimates,managers and executives spend approximately ________ of their time in meetings.

Accepted Answer

According to various studies, managers and executives spend an average of 75% of their time in meetings. This can be a significant drain on productivity if meetings are not organized or run efficiently. It is essential to ensure that meetings are only scheduled when necessary, have a clear agenda, and involve only the essential participants.

Question 5

Voice mail abuse can most likely be reduced by:

Accepted Answer

By teaching the system to temporary workers, they will be able to understand the proper use of the voicemail system and how to leave appropriate messages. This can prevent them from leaving unnecessary or abusive messages. Screening all calls or permitting people to leave lengthy messages may not necessarily reduce voice mail abuse, and leaving the system turned on at all times is necessary for it to function properly.

Question 6

Jasmine needs a very fast way to convey the results of a recent client meeting to her five key managers.Her best choice of medium would be:

Accepted Answer

Email is the most efficient way to convey information quickly and accurately to multiple recipients. It also allows for easy archiving and referencing in the future. Voice mail is less desirable as it requires the recipients to listen to the message, while a memo or bulletin board may not be seen by all key managers at the same time.

Question 7

One key to managing workers who telecommute is to:

Accepted Answer

Maintaining schedules and deadlines is crucial in managing telecommuting workers as it helps ensure that they remain productive and accountable for their work. Without structure, there is a risk that telecommuters may become distracted and disengaged. Enforcing deadlines and schedules also helps telecommuting workers manage their time effectively, reducing the risk of job burnout. While making telecommuting a term of employment and using productivity-based compensation are useful strategies, they may not be as effective as maintaining schedules and deadlines in managing remote workers. Visiting their office site once a year may not be necessary or practical since technology allows for frequent virtual meetings and communication.

Question 8

A manager can increase the productive use of e-mail by:

Accepted Answer

Setting up an electronic bulletin board would allow for efficient communication with multiple people at once and reduce the need for excessive email exchanges. Saving all messages can lead to clutter and difficulty in finding important information, while answering each message as it comes in can disrupt workflow and lead to time wasted on trivial messages. Limiting message capacity can hinder effective communication and lead to important details being left out.

Question 9

Tupperware was able to actually decrease turnover by building relationships with sales consultants through what form of communication?

Accepted Answer

The answer of Tupperware was able to actually decrease turnover...

Question 10

Ray wants to gather input from all operations managers at the firm.The managers are located in four different states.Ray needs a low-cost way to bring them together and permit immediate interaction.Ray's best choice would be:

Accepted Answer

Teleconferencing allows for real-time interaction and can be done at a relatively low cost compared to in-person meetings or travel expenses. It also allows for the managers to interact with each other and share information in real-time, which may not be as effective with just voice mail or email. Social networking may not provide the level of privacy or security needed for business discussions.

Question 11

HR is most likely to be responsible for which of the following means of corporate communication?

Accepted Answer

HR is typically responsible for internal communications like the company newsletter, which often includes updates on policies, employee achievements, and other HR-related information.

Question 12

Division or corporate meetings are primarily designed to:

Accepted Answer

Division or corporate meetings are designed to address important issues that affect an organization. These meetings are used to discuss and make decisions about critical and strategic issues affecting the organization, and to disseminate information to managers and employees.

Question 13

Tom is the HR manager of a publishing company.The firm needs to hire several new employees,and Tom's assistant suggests that the new employees be telecommuters.Tom likes the idea but is not sure about the best way to manage telecommuters.Which of the following is the best suggestion for Tom?

Accepted Answer

The contract for the telecommuters should clearly outline the performance expectations with measurable results. This will ensure that the telecommuters are held accountable for their work and are contributing to the company. Flexible deadlines (A) may be helpful, but this should be discussed on a case-by-case basis with each telecommuter. It is important to have some requirements for how often telecommuters must come to the office (C) to ensure that they are still a part of the company culture, can interact with their colleagues, and attend important meetings. Selecting telecommuters based on their personality traits (D) is not a reliable strategy for success.

Question 14

Desmond,a manager at a manufacturing plant,wants to solve a specific and significant production problem.He should most likely schedule a(n):

Accepted Answer

A formal meeting of the relevant department managers would be the best option as it allows for focused discussion on the production problem and involves the individuals who have direct involvement and responsibility for resolving the issue. The other options either do not provide adequate time or structure for problem-solving or do not involve the appropriate individuals.

Question 15

Which of the following is most likely associated with e-mail in the workplace?

Accepted Answer

E-mail in the workplace can lead to decreased productivity due to constant interruptions, the need to manage a large volume of messages, and the potential for miscommunication.

Question 16

________ is a type of electronic communication that allows the sender to leave a detailed audio message for a receiver.

Accepted Answer

The description matches the definition of voice mail, as it allows the sender to leave an audio message for the receiver. E-mail is a written form of communication and does not include audio messages. Teleconferencing involves real-time audio and/or video communication between multiple parties. Multimedia may refer to various forms of digital content, but it does not specifically refer to audio messages.

Question 17

The most difficult problem managers have with e-mail is that:

Accepted Answer

The most difficult problem managers have with e-mail is that employees assume that e-mail is their private property. This can lead to employees sharing sensitive or confidential information in emails, not realizing that their emails can be accessed and monitored by management or other parties. It can also lead to employees wasting time on personal emails during work hours, leading to decreased productivity.

Question 18

Teleconferencing is best described as:

Accepted Answer

Teleconferencing is an audio-visual communication channel that allows participants to communicate over a distance through electronic means. It may include video, audio, text or other forms of communication.

Question 19

Managers can make meetings more productive by following certain guidelines,such as:

Accepted Answer

Distributing a carefully planned agenda before the meeting begins can help keep the meeting focused and ensure that all important topics are covered in a timely fashion.

Answer: B 
 Requiring attendees to take notes during the meeting can help ensure that everyone is on the same page and understands their responsibilities and the decisions made during the meeting.

Answer: C and D are incorrect choices. Holding regular meetings regardless of need can be a waste of time, and keeping all meetings small may not be practical or necessary depending on the purpose of the meeting.

Question 20

Which of the following is intended to keep employees up-to-date on important events and provide inspirational stories about employee and team contributions to the firm?

Accepted Answer

A company newsletter is the best choice for keeping employees up-to-date on important events and providing inspirational stories about employee and team contributions to the firm. Employee handbooks usually contain policies and procedures, while managerial memos are typically reserved for announcements or directives from upper management. Company financial reports are primarily geared toward stakeholders and investors, and are less relevant for day-to-day employee communication.

Quiz 13: Developing Employee Relations