Laura, a manager, has to fire an employee who has consistently performed poorly. She wants the situation to be handled as sensitively as possible, without hurting the employee's feelings and self-confidence. Which of the following modes of communication would be most appropriate in this situation?
A) text message
B) e-mail
C) face-to-face discussion
D) instant message
E) memo

Question

Quizplus · Accepted Answer

The most appropriate mode of communication in this situation would be a face-to-face discussion. Firing an employee is a sensitive issue and doing it in person allows for a more personal and empathetic approach. It also allows the manager to answer any questions or concerns the employee may have, and provide closure to the situation. Text message, e-mail, instant message, or memo would not provide the necessary personal touch required in this situation.

Laura, a Manager, Has to Fire an Employee Who Has