Camron is facing a problem at work. Two of his subordinates have approached him to resolve a work-related conflict between them. He has decided upon a solution and has framed an e-mail to inform his subordinates. However, one of the subordinates might be offended by Camron's decision. Which of the following is a reason why he should avoid using e-mail to resolve the conflict?
A) E-mail fails to leave a permanent record of communication for later reference.
B) E-mail encourages more people to participate and share their ideas with others.
C) E-mail can hurt feelings, be insensitively worded, or be intentionally hurtful.
D) E-mail can be an ineffective tool for communicating routine messages.
E) E-mail does not allow information to be shared rapidly with large numbers of stakeholders.

Question

Quizplus · Accepted Answer

E-mail can be misinterpreted and lead to misunderstandings and hurt feelings, especially in situations where there is already a conflict. It is best to have face-to-face or phone communication to resolve conflicts and ensure that all parties involved are heard and understood.

Camron Is Facing a Problem at Work