Question 1

Which of the following is an example of explicit knowledge?
A)Juan learned to drive a car at the age of 16,and now he is a professional racer.
B)Shiera started playing the piano at the age of 7,and now she is a professional pianist.
C)Jordan,an executive chef in a five-star restaurant,uses a secret recipe book owned by the restaurant to prepare exotic dishes.
D)Tomm,a doctor,diagnoses a rare illness and prescribes a course of action to cure it.

Accepted Answer

Explicit knowledge is codified or documented knowledge that can be easily articulated, shared, and stored. Option C, which mentions the use of a secret recipe book, is an example of explicit knowledge because the recipes are documented and can be referred to by others.

Question 2

_____ comprises a range of practices concerned with increasing awareness,fostering learning,speeding collaboration and innovation,and exchanging insights of individuals,teams,or entire organizations.
A)Knowledge management
B)Sales management
C)Resource management
D)Disaster management

Accepted Answer

The range of practices described in the statement fall under the umbrella of knowledge management, which is concerned with identifying, creating, disseminating, and utilizing knowledge and insights to improve organizational performance. Sales management, resource management, and disaster management are more specific areas of organizational management and do not encompass the full range of practices described in the statement.

Question 3

Which of the following statements is true of tacit knowledge?
A)It is difficult for others to copy.
B)It can be documented easily.
C)It is based on an existing theory.
D)It can be shared with others easily.

Accepted Answer

Tacit knowledge is the kind of knowledge that is hard to express and transfer to another person through words or writing. It is often gained through experience, and therefore, it is difficult for others to copy or replicate.

Question 4

Which of the following has caused organizations to establish knowledge management programs in their information technology (IT)or human resource management departments?
A)Normalization
B)Globalization
C)Amortization
D)Personalization

Accepted Answer

Globalization has increased the need for organizations to manage knowledge across different locations and cultures. With the development of technology, information is becoming more easily accessible and transferable. This has led organizations to establish knowledge management programs in their IT or human resource management departments to manage information effectively and efficiently.

Question 5

_____ is a process in which a novice and an expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.
A)Proportionate problem solving
B)Outsourcing
C)Shadowing
D)Joint problem solving

Accepted Answer

The process described is called joint problem solving, where an expert and a novice work together and the expert reveals their problem-solving approach to the novice. Choice A, proportionate problem solving, is not a recognized term. Choice B, outsourcing, refers to obtaining goods or services from an outside source. Choice C, shadowing, is a process where a novice observes and learns from an expert's actions. While shadowing may involve working alongside the expert, it is not the same as joint problem solving, where both the expert and novice are actively engaged in solving a problem together.

Question 6

_____ involves a novice observing an expert executing his or her job to learn how he or she performs.
A)Joint problem solving
B)Shadowing
C)Overriding
D)Social network analysis

Accepted Answer

Shadowing involves closely observing an expert in their job to learn their techniques and processes. Joint problem solving involves collaborating with the expert to solve a problem, overriding refers to ignoring or bypassing a system or decision, and social network analysis is a method of studying relationships between individuals or groups.

Question 7

_____ knowledge is the know-how that someone has developed as a result of personal experience and it involves intangible factors such as beliefs,perspective,and a value system.
A)Tacit knowledge
B)Explicit knowledge
C)Rootkit knowledge
D)Lucent knowledge

Accepted Answer

Tacit knowledge refers to knowledge that is difficult to articulate or codify and is usually gained through personal experience, observation, and intuition. It includes beliefs, perspectives, and values, and is often difficult to transfer to others. This type of knowledge is in contrast to explicit knowledge, which is easily codified and transferred through language or formal instruction. Rootkit and Lucent knowledge are not recognized categories of knowledge.

Question 8

Which of the following is an example of joint problem solving?
A)Three young interns practicing under the guidance of an experienced dentist
B)A novice and an expert working side-by-side on a new project
C)Five new employees working on a Web-based project
D)A novice carpenter working under the supervision of a senior carpenter

Accepted Answer

Joint problem solving involves collaboration and cooperation between individuals with different levels of expertise to solve a problem or accomplish a task. Option B is an example of joint problem solving because a novice and an expert are working together on a new project, combining their knowledge and skills to achieve a common goal. Option A involves guidance rather than joint problem solving, Option C involves teamwork but not necessarily joint problem solving, and Option D involves supervision rather than joint problem solving.

Question 9

Identify the goal of knowledge management.
A)To enable easy access to business data and create efficient,streamlined work processes
B)To provide comparable performance of systems even as the volume of data handled increases
C)To decrease costs and improve customer service while reducing the overall investment in inventory at the same time
D)To improve the creation,retention,sharing,and reuse of an individual's or a team's knowledge

Accepted Answer

The goal of knowledge management is to improve the creation, retention, sharing, and reuse of an individual's or a team's knowledge. The other options are related to different goals or objectives such as improving access to business data, ensuring comparable performance of systems, and reducing costs and inventory while improving customer service; however, these do not fully capture the essence of knowledge management which is primarily concerned with managing and leveraging knowledge in the organization.

Question 10

Which of the following can result in effective knowledge management?
A)Developing separate processes for each employee that is structured to their knowledge and specific skills
B)Enabling employees to share and build on one another's experience and expertise so that mistakes are not repeated
C)Using software to assist in the creation,analysis,and modification of the design of a component or product
D)Applying strict access controls,file and directory permissions,to protect data from disclosure or destruction

Accepted Answer

Enabling employees to share and build on each other's experience and expertise helps avoid repeating mistakes and can lead to more effective knowledge management. A, C, and D do not directly address knowledge management.

Question 11

Which of the following statements is true of explicit knowledge?
A)It is documented,stored,and codified.
B)It cannot be shared with others easily.
C)It is difficult for others to copy.
D)It is developed as a result of personal experience.

Accepted Answer

Explicit knowledge refers to knowledge that is documented, stored, and codified. It can be easily communicated and shared with others. An example of explicit knowledge is a company's policies and procedures, which are written down and can be accessed by all employees. Explicit knowledge is different from tacit knowledge, which is knowledge that is difficult to articulate or communicate, and is often developed through personal experience.

Question 12

Which of the following is true of knowledge management?
A)Organizations implement knowledge management projects to foster innovation by encouraging the free flow of ideas.
B)Knowledge management enables users to gain administrator-level access to a computer without the end user's consent or knowledge.
C)Knowledge management prevents computers from being controlled from one or more remote locations by hackers,without the knowledge or consent of their owners.
D)Organizations implement knowledge management to prevent fraudulent activities associated with computers and networks.

Accepted Answer

Knowledge management is implemented by organizations to promote innovation through the sharing and free flow of ideas, information, and knowledge among employees, departments, and teams. It involves the strategies, processes, and technologies used to capture, store, retrieve, and manage knowledge assets within an organization.

Question 13

Bella,an expert violinist,attended violin classes from the age of five.The knowledge that Bella possesses is an example of _____.
A)rootkit knowledge
B)lucent knowledge
C)tacit knowledge
D)explicit knowledge

Accepted Answer

Tacit knowledge refers to the skills and know-how that are difficult to transfer to another person by writing it down or verbalizing it, such as playing the violin.

Question 14

Which of the following processes can be used to capture tacit knowledge?
A)Proportionate problem solving
B)Offshoring
C)Shadowing
D)Outsourcing

Accepted Answer

Tacit knowledge is knowledge that is difficult to articulate or transfer through written or verbal communication. Shadowing is a process of observing and learning from someone who possesses the tacit knowledge, which can then be internalized by the observer through observation and experience. Proportionate problem solving, offshoring, and outsourcing are not specifically designed to capture tacit knowledge.

Question 15

Which of the following is an example of tacit knowledge?
A)A teacher dictating the process of photosynthesis from a book to her students
B)The contacts of the logistics and network service providers of an organization
C)The list of electrical and electronics patents of scientists from South America.
D)An engineer drawing on past experience to simplify a piece of code

Accepted Answer

Tacit knowledge refers to knowledge that is based on personal experiences and intuition rather than explicit information. An engineer drawing on past experience to simplify a piece of code is an example of tacit knowledge. The other options are examples of explicit knowledge, as they can be written down and shared.

Question 16

Inessa works as a software engineer in Everett Corp.,which develops cloud-based applications.She is an expert in coding and debugging.Cecilia,who recently joined the firm,is assigned to work side-by-side with Inessa on a debugging project so that she can observe and learn Inessa's approaches and methods.This is an example of _____.
A)offshoring
B)outsourcing
C)joint problem solving
D)shadowing

Accepted Answer

The answer of Inessa works as a software engineer in...

Question 17

Kaia,a chemical engineering graduate,has documented all titration procedures in her project report.She refers to this report while performing titrations in her laboratory.This is an example of _____.
A)muted knowledge
B)implied knowledge
C)tacit knowledge
D)explicit knowledge

Accepted Answer

The fact that Kaia refers to the project report while performing titrations indicates that she is accessing explicit knowledge, which is knowledge that is documented and codified in some form, such as in a report. This is the opposite of tacit knowledge, which is knowledge that is difficult to articulate or transfer directly from one person to another. Muted knowledge and implied knowledge are not relevant in this context.

Question 18

_____ is knowledge that is documented,stored,and codified-such as standard procedures,product formulas,customer contact lists,market research results,and patents.
A)Tacit knowledge
B)Explicit knowledge
C)Rootkit knowledge
D)Persistent knowledge

Accepted Answer

Explicit knowledge refers to knowledge that can be documented, stored, and codified. Examples include standard procedures, product formulas, customer contact lists, market research results, and patents. Tacit knowledge, on the other hand, is knowledge that is not easily transferred or documented, and is often acquired through personal experience and interaction. Rootkit knowledge and persistent knowledge are not commonly used terms in the context of knowledge management.

Question 19

Bob,a medical graduate,works as an apprentice under a chief orthopedist and gains knowledge on various orthopedic disorders and the ways to cure them.This is an example of _____.
A)shadowing
B)overriding
C)mirroring
D)outsourcing

Accepted Answer

This scenario describes shadowing, which is a method of learning in which an individual observes and learns from an experienced professional in their field of interest.

Question 20

Which of the following is an example of shadowing?
A)Two new recruits working on an automobile's rear axle
B)Three young interns practicing under the guidance of an experienced surgeon
C)A novice and an expert working side-by-side on a new project
D)Four novice employees working on a client-specific application software

Accepted Answer

Shadowing is when a less experienced individual observes and learns from a more experienced individual. In this scenario, the interns are practicing under the guidance of an experienced surgeon, which is an example of shadowing.

Quiz 10: Knowledge Management

Which of the following is an example of explicit knowledge?

_____ comprises a range of practices concerned with increasing awareness,fostering learning,speeding collaboration and innovation,and exchanging insights of individuals,teams,or entire organizations.

Which of the following statements is true of tacit knowledge?

Which of the following has caused organizations to establish knowledge management programs in their information technology (IT) or human resource management departments?

_____ is a process in which a novice and an expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.

_____ involves a novice observing an expert executing his or her job to learn how he or she performs.

_____ knowledge is the know-how that someone has developed as a result of personal experience and it involves intangible factors such as beliefs,perspective,and a value system.

Which of the following is an example of joint problem solving?

Identify the goal of knowledge management.

Which of the following can result in effective knowledge management?

Which of the following statements is true of explicit knowledge?

Which of the following is true of knowledge management?

Bella,an expert violinist,attended violin classes from the age of five.The knowledge that Bella possesses is an example of _____.

Which of the following processes can be used to capture tacit knowledge?

Which of the following is an example of tacit knowledge?

Kaia,a chemical engineering graduate,has documented all titration procedures in her project report.She refers to this report while performing titrations in her laboratory.This is an example of _____.

_____ is knowledge that is documented,stored,and codified-such as standard procedures,product formulas,customer contact lists,market research results,and patents.

Bob,a medical graduate,works as an apprentice under a chief orthopedist and gains knowledge on various orthopedic disorders and the ways to cure them.This is an example of _____.

Which of the following is an example of shadowing?