Deck 10: Knowledge Management

Question 1

Which of the following is an example of explicit knowledge?

A)Juan learned to drive a car at the age of 16,and now he is a professional racer.
B)Shiera started playing the piano at the age of 7,and now she is a professional pianist.
C)Jordan,an executive chef in a five-star restaurant,uses a secret recipe book owned by the restaurant to prepare exotic dishes.
D)Tomm,a doctor,diagnoses a rare illness and prescribes a course of action to cure it.

Answer 1

C

Question 2

_____ comprises a range of practices concerned with increasing awareness,fostering learning,speeding collaboration and innovation,and exchanging insights of individuals,teams,or entire organizations.

A)Knowledge management
B)Sales management
C)Resource management
D)Disaster management

Answer 2

A

Question 3

Which of the following statements is true of tacit knowledge?

A)It is difficult for others to copy.
B)It can be documented easily.
C)It is based on an existing theory.
D)It can be shared with others easily.

Answer 3

A

Question 4

Which of the following has caused organizations to establish knowledge management programs in their information technology (IT)or human resource management departments?

A)Normalization
B)Globalization
C)Amortization
D)Personalization

Question 5

_____ is a process in which a novice and an expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.

A)Proportionate problem solving
B)Outsourcing
C)Shadowing
D)Joint problem solving

Question 6

_____ involves a novice observing an expert executing his or her job to learn how he or she performs.

A)Joint problem solving
B)Shadowing
C)Overriding
D)Social network analysis

Question 7

_____ knowledge is the know-how that someone has developed as a result of personal experience and it involves intangible factors such as beliefs,perspective,and a value system.

A)Tacit knowledge
B)Explicit knowledge
C)Rootkit knowledge
D)Lucent knowledge

Question 8

Which of the following is an example of joint problem solving?

A)Three young interns practicing under the guidance of an experienced dentist
B)A novice and an expert working side-by-side on a new project
C)Five new employees working on a Web-based project
D)A novice carpenter working under the supervision of a senior carpenter

Question 9

Identify the goal of knowledge management.

A)To enable easy access to business data and create efficient,streamlined work processes
B)To provide comparable performance of systems even as the volume of data handled increases
C)To decrease costs and improve customer service while reducing the overall investment in inventory at the same time
D)To improve the creation,retention,sharing,and reuse of an individual's or a team's knowledge

Question 10

Which of the following can result in effective knowledge management?

A)Developing separate processes for each employee that is structured to their knowledge and specific skills
B)Enabling employees to share and build on one another's experience and expertise so that mistakes are not repeated
C)Using software to assist in the creation,analysis,and modification of the design of a component or product
D)Applying strict access controls,file and directory permissions,to protect data from disclosure or destruction

Question 11

Which of the following statements is true of explicit knowledge?

A)It is documented,stored,and codified.
B)It cannot be shared with others easily.
C)It is difficult for others to copy.
D)It is developed as a result of personal experience.

Question 12

Which of the following is true of knowledge management?

A)Organizations implement knowledge management projects to foster innovation by encouraging the free flow of ideas.
B)Knowledge management enables users to gain administrator-level access to a computer without the end user's consent or knowledge.
C)Knowledge management prevents computers from being controlled from one or more remote locations by hackers,without the knowledge or consent of their owners.
D)Organizations implement knowledge management to prevent fraudulent activities associated with computers and networks.

Question 13

Bella,an expert violinist,attended violin classes from the age of five.The knowledge that Bella possesses is an example of _____.

A)rootkit knowledge
B)lucent knowledge
C)tacit knowledge
D)explicit knowledge

Question 14

Which of the following processes can be used to capture tacit knowledge?

A)Proportionate problem solving
B)Offshoring
C)Shadowing
D)Outsourcing

Question 15

Which of the following is an example of tacit knowledge?

A)A teacher dictating the process of photosynthesis from a book to her students
B)The contacts of the logistics and network service providers of an organization
C)The list of electrical and electronics patents of scientists from South America.
D)An engineer drawing on past experience to simplify a piece of code

Question 16

Inessa works as a software engineer in Everett Corp.,which develops cloud-based applications.She is an expert in coding and debugging.Cecilia,who recently joined the firm,is assigned to work side-by-side with Inessa on a debugging project so that she can observe and learn Inessa's approaches and methods.This is an example of _____.

A)offshoring
B)outsourcing
C)joint problem solving
D)shadowing

Question 17

Kaia,a chemical engineering graduate,has documented all titration procedures in her project report.She refers to this report while performing titrations in her laboratory.This is an example of _____.

A)muted knowledge
B)implied knowledge
C)tacit knowledge
D)explicit knowledge

Question 18

_____ is knowledge that is documented,stored,and codified-such as standard procedures,product formulas,customer contact lists,market research results,and patents.

A)Tacit knowledge
B)Explicit knowledge
C)Rootkit knowledge
D)Persistent knowledge

Question 19

Bob,a medical graduate,works as an apprentice under a chief orthopedist and gains knowledge on various orthopedic disorders and the ways to cure them.This is an example of _____.

A)shadowing
B)overriding
C)mirroring
D)outsourcing

Question 20

Which of the following is an example of shadowing?

A)Two new recruits working on an automobile's rear axle
B)Three young interns practicing under the guidance of an experienced surgeon
C)A novice and an expert working side-by-side on a new project
D)Four novice employees working on a client-specific application software

Question 21

In analyzing social media communications from sources such as text,video,and chat,which of the following is considered the most significant data?

A)The content itself
B)Metadata
C)Schema
D)Macrodata

Question 22

Which of the following is true of a community of practice (CoP)?

A)It develops around topics that are important to its members.
B)It integrates programs that manage a company's vital business operations.
C)It plans and schedules production for a company and records actual production activities.
D)It manages fixed asset purchases and the depreciation of the assets.

Question 23

Leveraging the expertise of people across an organization can help _____.

A)prevent new employees from innovating
B)prevent new employees from repeating some of the mistakes of others
C)avoid collaborations with contractors and suppliers
D)avoid the dissemination of tacit knowledge

Question 24

A group of people,who have been informed about the knowledge management involved in an upcoming project,is enthusiastic about the project's potential.Which of the following can improve the odds of the project's success?

A)Defining a pilot project to address the business needs
B)Following time-tested methods and concepts
C)Preventing the dissemination of explicit knowledge
D)Avoiding collaboration among contractors,suppliers,and other business partners

Question 25

Defining how a knowledge management effort will support specific organizational goals and objectives will help a person _____.

A)prevent the permanent loss of expertise related to core operations
B)avoid leveraging the expertise of people across an organization
C)sell a project to others and elicit their support and enthusiasm
D)follow time-tested methods and concepts

Question 26

Which of the following enables employees to deliver valuable results more quickly,improve their productivity,and get products and new ideas to market faster?

A)Adhering to time-tested methods and concepts
B)Preventing the dissemination of explicit knowledge
C)Avoiding collaboration among contractors,suppliers,and other business partners
D)Sharing experience and expertise of employees across an organization

Question 27

Portical Inc.,a leading electrical appliance manufacturing firm based in Canada,faced a severe financial crisis as 15 percent of its vital employees moved to different firms and 21 percent of its employees retired.It faced severe deficit in customer satisfaction,production rate,sales,and customer relationship.The new employees tried their best to overcome the deficit but were successful only to a small extent.Which of the following can be a reason for the issues faced by the firm?

A)Permanent loss of expertise of key individuals
B)Collaboration among contractors,suppliers,and other business partners
C)Leveraging the expertise of employees across the firm
D)Fostering innovation by encouraging the free flow of ideas

Question 28

_____ enables analysts to make judgments about how to interpret and value the content of a message.

A)Metadata
B)Microdata
C)Macrodata
D)Inlinedata

Question 29

Identify a true statement about an informal community of practice.

A)It's members meet with little advanced planning.
B)It's members meet on a regularly scheduled basis.
C)It's members have a planned agenda.
D)It's members have identified speakers.

Question 30

Encouraging the free flow of ideas among employees,contractors,suppliers,and other business partners can lead to a(n)_____.

A)increase in revenue
B)decrease in revenue
C)increase in production costs
D)decrease in employee innovation

Question 31

Which of the following is true of defining the efforts of knowledge management to support specific organizational goals and objectives?

A)It prevents the permanent loss of expertise related to core operations.
B)It determines whether a project is worthwhile before an organization commits resources to it.
C)It avoids leveraging the expertise of people across an organization.
D)It fosters individual innovation by encouraging the free flow of ideas.

Question 32

Within the scope of an initial pilot project,an organization should _____.

A)sell the project to internal customers and elicit their support and enthusiasm
B)avoid leveraging the expertise of its people
C)encourage the dissemination of explicit knowledge
D)identify and prioritize tacit knowledge

Question 33

Participation in a _____ is a means of developing new knowledge,stimulating innovation,or sharing existing tacit knowledge within an organization.

A)zero-based budgeting practice
B)meta-analysis
C)social network analysis
D)community of practice

Question 34

A(n)_____ is a group whose members share a common set of goals and interests and regularly engage in sharing and learning as they strive to meet those goals.

A)zero-based budgeting committee
B)through-the-line team
C)community of practice
D)above-the-line team

Question 35

Which of the following is a technique to document and measure flows of information among individuals,workgroups,organizations,computers,Web sites,and other information sources?

A)Decision consequence analysis
B)Horizontal integration
C)Social network analysis
D)Vertical integration

Question 36

The properties of a message and of its author on Facebook are examples of _____.

A)metadata
B)shadowing
C)tacit knowledge
D)metaheuristics

Question 37

Which of the following can result in a significant damage to productivity and a decrease in the quality of service in an organization?

A)Fostering innovation by encouraging the free flow of ideas
B)Collaborating with contractors during the planning stage
C)Permanent loss of expertise related to core operations
D)Leveraging the expertise of people across the organization

Question 38

_____ connects various pieces of content to form a complete picture.

A)Metadata
B)Schema
C)Microdata
D)Macrodata

Question 39

In order to evolve,grow,and prosper,an organization must _____.

A)foster innovation by encouraging the free flow of ideas
B)refrain from employing young people
C)adhere to time-tested methods and concepts
D)avoid collaboration with contractors during the planning stage

Question 40

Which of the following is true of metadata?

A)Metadata enables analysts to make judgments about how to interpret and value the content of a message.
B)Metadata plans quality control activities such as product inspections and material certifications.
C)Metadata contains records of all financial transactions in the general ledger accounts of a company and generates financial statements for external reporting.
D)Metadata schedules production and monitors actual production activities.

Question 41

_____ has many knowledge management applications,ranging from mapping knowledge flows and identifying knowledge gaps within organizations to helping establish collaborative networks.

A)Social network analysis (SNA)
B)Branching router-based multicast routing (BRM)
C)Online analytical processing (OLAP)
D)Drill-down analysis (DDA)

Question 42

_____ is the application of search technology to find information within an organization.

A)Core search
B)Enterprise search
C)Binary search
D)Domain search

Question 43

Apex Healthcare,a Malaysian health insurance service provider for Demitri Care and Facilities,checks and verifies the insurance coverage of the patients who visit the healthcare.The patient data is provided to Apex Healthcare via invoices such as contract type,service submitted,insured party,and billing amount.The company has planned to replace manual processes with automatic reconciliation.Automation of its manual processes will allow Apex Healthcare to maintain its level of service with no increase in staff even though the number of its customers has tripled over a course of three years.Identify the system that will help the company achieve its goal.

A)Risk and hazard management system
B)Product life cycle management system
C)Business rule management system
D)Enterprise resource planning system

Question 44

Which of the following is true of an enterprise search software?

A)It matches a user's query to many sources of information.
B)It maintains the decision logic used by operational systems.
C)It populates and maintains a data warehouse.
D)It enables the analysis of big data and other challenging data-processing applications.

Question 45

The use of a(n)_____ leads to faster and more accurate implementation of necessary changes to an organization's policies and procedures.

A)enterprise resource planning system
B)risk and disaster management system
C)business rule management system
D)supply chain management system

Question 46

Seisms Inc.,a locomotive engine manufacturing company,has forty-two branches across North America.The company's manpower exceeds 1800 and it plans to expand the geographic distribution of its sales force and product lines to Asia.Maintaining the rules needed for effective and efficient territory assignment and sales-lead distribution is a significant challenge for the company.Which of the following would be the best solution for Seisms to undertake faster implementation of the changes to its sales division?

A)Using an enterprise resource planning system
B)Using a business rule management system
C)Using a supply chain management system
D)Using a customer relationship management system

Question 47

Rosseta Technologies,an information technology service provider to a company based out of Germany,allows its employees to work from home twice a month.Its major concern is the leakage of confidential data from the laptops or an employee making copies of sensitive files on his personal laptop.Which of the following would help the firm enforce access controls and storage guidelines on its laptops?

A)An enterprise search software
B)A binary search tool
C)A perceptive software pack
D)A Domain search engine

Question 48

_____ is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.

A)Web 500
B)Web 1.0
C)Web 2.0
D)Web 600

Question 49

Burtex Inc.is an application development organization.Twenty five of its knowledgeable employees are retiring in the upcoming months.Burtex Inc.wants to capture the knowledge of its longtime employees to provide answers to frequently asked questions and save time and effort in training new hires.Identify the technology that would help the organization achieve its goal.

A)Web 1.0
B)Web 600
C)Wen 2.0
D)Web 500

Question 50

_____ indexes documents from a variety of sources such as corporate databases,departmental files,email,corporate wikis,and document repositories.

A)An enterprise search software
B)A business rule management system
C)Social network analysis
D)Shadowing

Question 51

A federal organization maintains a record of missing people since 1975.The data on missing people is sorted and documented manually by their age.The organization wants to automate its manual processes.It has to ensure that all guidelines for the storage of information is followed,that data is not lost or copied to unsolicited locations while the automation is in process,and that the record of missing people is in order so as to facilitate easy sorting.Which of the following could help the federal organization achieve these goals?

A)A fixed term contract
B)An arcade clearing software
C)A domain search engine
D)An enterprise search software

Question 52

Which of the following is true of a business rule management system (BRMS)?

A)A BRMS establishes a network of warehouses for storing products and delivering them to customers.
B)A BRMS avoids potential bottlenecks and lengthy delays in implementing organizational and process changes.
C)A BRMS provides users with the ability to see a colleague's availability status and schedule meetings.
D)A BRMS allows users to create and edit Web page content freely using any browser or wiki software.

Question 53

_____ refers to any process in which electronic data is sought,located,secured,and searched with the intent of using it as evidence in a civil or criminal legal case.

A)Electronic discovery
B)Electronic banking
C)Electronic packaging
D)Electronic trading

Question 54

The _____ of an operational system that supports an organization includes policies,requirements,and conditional statements that govern how the system works.

A)compensation logic
B)decision logic
C)escape clause
D)cash flow

Question 55

A(n)_____ can become a repository of important knowledge and decision-making processes that includes the learnings and experiences of experts in a field.

A)enterprise resource planning system
B)risk and hazard management system
C)customer relationship management system
D)business rule management system

Question 56

A _____ is a software used to define,execute,monitor,and maintain the decision logic that is used by the operational systems and processes that run an organization.

A)product life cycle management system
B)database management system
C)supply chain management system
D)business rule management system

Question 57

Which of the following is used to manage the changes in decision logic in applications that support credit applications,underwriting,complex order processing,and difficult scheduling?

A)A business rule management system
B)A risk and hazard management system
C)A customer relationship management system
D)An enterprise resource planning system

Question 58

Which of the following is a reason for organizations to employ social network analysis (SNA)?

A)To plan and record quality control activities such as product inspections,asset purchases,and material certifications
B)To enable an organization to collect,document,assess,remediate,and attest to internal control processes and safeguards
C)To identify subject experts and set up mechanisms to facilitate the passing of knowledge from experts to colleagues
D)To decrease costs and improve customer service and reduce the overall investment in inventory in a supply chain

Question 59

Which of the following is true of social network analysis (SNA)?

A)SNA provides the quality control objectives to be achieved by several organizational units.
B)SNA provides a clear picture of how geographically dispersed employees and organizational units collaborate.
C)SNA provides the accounts of a company and generates financial statements for external reporting.
D)SNA provides plans for changes in new government and industry rules and regulations.

Question 60

Which of the following can be used by employees to find information in various document repositories or to find mislaid documents?

A)A perceptive software pack
B)A binary search tool
C)An enterprise search software
D)An enterprise outsourcing tool

Question 61

The use of a business rule management system leads to a less accurate implementation of necessary changes to an organization's policies and procedures.

Question 62

Describe the working of an effective electronic discovery (e-discovery)software solution.

Question 63

Containing the scope of a project to impact only a small part of an organization is more risky than trying to take on a project very large in scope.

Question 64

What is a community of practice?

Question 65

Enterprise search software matches a user's query to many sources of information in an attempt to identify the most important content and the most reliable and relevant source.

Question 66

What can be learnt from small-scale projects taken by an organization?

Question 67

Zero-based budgeting develops models,tools,documents,processes,and terminology that represent the accumulated knowledge of a community.

Question 68

Employees facing new challenges can get help from coworkers in other parts of an organization whom they have never met to avoid time-consuming "reinvention of the wheel."

Question 69

Metadata matches a user's query to many sources of information in an attempt to identify the most important content and the most reliable and relevant source.

Question 70

Product life cycle management is used by organizations to enable individuals,teams,and entire organizations to collectively and systematically create,share,and apply knowledge in order to achieve their objectives.

Question 71

What is social network analysis?

Question 72

Members of an informal community of practice meet on a regular basis with a well-planned agenda and identified speakers.

Question 73

What is Web 2.0?

Question 74

A knowledge management system is an organized collection of people,procedures,software,databases,and devices that creates,captures,refines,stores,manages,and disseminates knowledge.

Question 75

How does an enterprise search software solve a user's query?

Question 76

A business rule management system enables business users to define,deploy,monitor,and maintain organizational policies and the decisions flowing from the policies.

Question 77

Describe the components of a business rule management system.

Question 78

E-discovery is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.

Question 79

Metadata is data that describes other data.

Question 80

Business rule management system (BRMS)refers to any process in which electronic data is sought,located,secured,and searched with the intent of using it as evidence in a civil or criminal legal case.