Customer service representatives who seek to solve problems for customers need to understand their
A)task identity.
B)skill variety.
C)autonomy.
D)task significance.
E)task discretion.

Question

Quizplus · Accepted Answer

Understanding the task significance is key for customer service representatives who aim to solve problems for customers. Task significance refers to the degree to which a job has a substantial impact on the lives or work of other people. In the case of customer service representatives, solving problems for customers can have a significant impact on their satisfaction and loyalty.

Customer Service Representatives Who Seek to Solve Problems for Customers