Question 1

Katerina is looking for a job that will be quick to learn and not require a lot of thinking,so she can earn money and still focus on earning her degree.She is looking for a job that follows the ________ approach.
A)motivational
B)mechanistic
C)biological
D)perceptual-motor
E)ergonomic

Accepted Answer

The mechanistic approach emphasizes efficiency and simplicity in job design and would be more appropriate for someone looking for a job that is easy to learn and doesn't require a lot of thinking.

Question 2

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?
A)Job specification
B)Job evaluation
C)Job performance
D)Job design
E)Job satisfaction

Accepted Answer

Job design refers to the process of defining the way work will be performed and the tasks that will be required in a given job. This involves determining the specific job duties and responsibilities, as well as how the job will relate to other positions within the organization. Job design is often used to improve productivity, increase job satisfaction, and reduce turnover.

Question 3

Tami and Deb have worked for Waterfall Springs for more than 20 years combined.They are a resource to HR when completing a job analysis because they are
A)supervisors.
B)incumbents.
C)customers.
D)subordinates.
E)quality analysts.

Accepted Answer

Tami and Deb are incumbents, meaning they currently hold the job positions and have knowledge and experience in the responsibilities and duties required for the job. This makes them valuable resources for completing a job analysis, as they can provide firsthand insight into the skills, knowledge, and abilities necessary for success in the role.

Question 4

Customer service representatives who seek to solve problems for customers need to understand their
A)task identity.
B)skill variety.
C)autonomy.
D)task significance.
E)task discretion.

Accepted Answer

Understanding the task significance is key for customer service representatives who aim to solve problems for customers. Task significance refers to the degree to which a job has a substantial impact on the lives or work of other people. In the case of customer service representatives, solving problems for customers can have a significant impact on their satisfaction and loyalty.

Question 5

The ________ section in a Position Analysis Questionnaire (PAQ)focuses on planning and information-processing activities.
A)mental processes
B)information input
C)work output
D)job context
E)relationship analysis

Accepted Answer

The mental processes section in a PAQ focuses on the planning and information-processing activities required by the job.

Question 6

Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?
A)Supervisors
B)Incumbents
C)Customers
D)Subordinates
E)External job analysts

Accepted Answer

The answer of Which of the following sources is most...

Question 7

Which of the following is true of an organization that follows the mechanistic approach?
A)The jobs are complex and meaningful.
B)The job design is such that only highly skilled workers can work on the tasks.
C)The job design makes the organization dependent on individual workers.
D)Individual workers are viewed as irreplaceable.
E)New employees can be quickly and inexpensively trained for the job.

Accepted Answer

An organization following the mechanistic approach has job designs that are very specialized and routine, making them easily replicable. As a result, new employees can be quickly and inexpensively trained for the job, leading to high levels of efficiency and low labor costs. The other options are not true of an organization that follows the mechanistic approach.

Question 8

Which of the following is true about O*NET?
A)It is a private job-listing index that employers can use free of cost.
B)It uses a common language that generalizes job specifications across various occupations.
C)It relies exclusively on fixed job titles.
D)It relies exclusively on narrow task descriptions.
E)It is beneficial only for employers,not job seekers.

Accepted Answer

O*NET is a publicly available database that uses a standardized language to describe job skills, knowledge, and abilities across various occupations. It is not a private job-listing index and does not exclusively rely on fixed job titles or narrow task descriptions. It is beneficial for both employers and job seekers, providing comprehensive information on job requirements and career pathways.

Question 9

The most common source of error in the job analysis process results from job descriptions being
A)outdated.
B)narrow.
C)untested.
D)vague.
E)elaborate.

Accepted Answer

Job descriptions can become outdated as roles and responsibilities evolve over time, leading to inaccuracies in the job analysis process.

Question 10

According to the "Job Characteristics Model," ________ is the extent to which a person receives clear information about performance effectiveness from the work itself.
A)task identity
B)autonomy
C)feedback
D)skill variety
E)task significance

Accepted Answer

Feedback is the extent to which a person receives clear information about performance effectiveness from the work itself, according to the Job Characteristics Model.

Question 11

Many books have been written about leadership,such as How Successful People Lead,by John Maxwell.The goal of these books is to focus the leader's mind on organizational psychology by explaining the ________ approach.
A)motivational
B)mechanistic
C)biological
D)perceptual-motor
E)cognitive task analysis

Accepted Answer

Leadership books often emphasize motivational approaches to inspire and guide individuals within an organization.

Question 12

The ________ section in a position analysis questionnaire (PAQ)focuses on the physical activities,tools,and devices used by the worker to perform the job.
A)mental process
B)information input
C)work output
D)job context
E)data input

Accepted Answer

The work output section in a PAQ focuses on the physical activities, tools, and devices used by the worker to perform the job. This section requires the job analyst to identify the equipment and materials used, the physical demands of the job, and the degree of manual dexterity, coordination, and control required. The other answer choices are not relevant to this section of the PAQ.

Question 13

When it comes to examining and understanding skill levels for a particular job,________ may be the best source.
A)external job analysts
B)supervisors
C)job incumbents
D)in-house quality analysts
E)internal efficiency experts

Accepted Answer

The answer of When it comes to examining and understanding...

Question 14

According to the "Job Characteristics Model," ________ is the degree to which a job requires completing a "whole" piece of work from beginning to end.
A)skill variety
B)task identity
C)autonomy
D)task significance
E)feedback

Accepted Answer

Task identity refers to the degree to which a job requires completing a "whole" piece of work from beginning to end. Skill variety refers to the different activities and skills required in a job, autonomy refers to the amount of control and discretion an individual has over their work, task significance refers to the impact a job has on others, and feedback refers to the degree to which individuals receive clear and direct information about their performance.

Question 15

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?
A)Administrative approach
B)Mechanistic approach
C)Biological approach
D)Perceptual-motor approach
E)Motivational approach

Accepted Answer

The motivational approach to job design is focused on employee motivation and views job satisfaction as one of the most important outcomes of job design. This approach emphasizes the importance of providing employees with meaningful work and opportunities for personal growth and development, which can lead to greater job satisfaction and motivation.

Question 16

Which of the following was replaced by the Occupational Information Network (O*NET)?
A)Position Analysis Questionnaire
B)General Aptitude Test Battery
C)Dictionary of Occupational Titles
D)Workforce Learning Link
E)Work Profiling System

Accepted Answer

The Occupational Information Network (O*NET) replaced the Dictionary of Occupational Titles (DOT) as the primary source of occupational information in the United States. The other options listed were not replaced by O*NET.

Question 17

The factual or procedural information that is necessary for successfully performing a task is called
A)aptitude.
B)ability.
C)skill.
D)persistence.
E)knowledge.

Accepted Answer

Knowledge refers to the factual or procedural information needed to successfully complete a task. Aptitude and ability refer to innate abilities or potential to perform a task, while skill refers to the ability to apply knowledge and practice to perform a task. Persistence is the quality of continuing to work hard towards a goal despite obstacles.

Question 18

Grace has been given the authority to make decisions about how to accomplish her work.The "Job Characteristics Model" classifies this as
A)task identity.
B)task discretion.
C)skill variety.
D)autonomy.
E)task significance.

Accepted Answer

Autonomy is the degree to which a job provides the employee with the freedom and independence to schedule their work, make decisions, and determine how to perform their job duties. Therefore, Grace's authority to make decisions about how to accomplish her work falls under the category of autonomy in the Job Characteristics Model.

Question 19

How does the mechanistic approach differ from the motivation approach?
A)The mechanistic approach seeks to empower individual workers.
B)The motivational approach designs jobs that are repetitive and mundane.
C)Workers in organizations that follow the mechanistic approach can be easily replaced.
D)Workers in organizations that follow the motivational approach have less autonomy.
E)Organizations that follow the mechanistic approach are highly dependent on individual workers.

Accepted Answer

The mechanistic approach is characterized by a focus on standardized procedures, specialization, and a hierarchical structure. This results in workers being easily replaceable, as they are seen as interchangeable parts of the organization's machinery. In contrast, the motivational approach seeks to design jobs that are meaningful and challenging, and to provide workers with opportunities for autonomy and self-direction. This means that workers in organizations that follow the motivational approach are less likely to be easily replaceable, as they are valued for their skills and contributions to the organization. Therefore, choice C is the best answer as it accurately distinguishes between the two approaches.

Question 20

Which of the following approaches to job design identifies the "one best way" to perform a job?
A)Motivational approach
B)Scientific management approach
C)Biological approach
D)Perceptual-motor approach
E)Cognitive task analysis approach

Accepted Answer

The scientific management approach aims to identify the one best way to perform a job through the use of time and motion studies to optimize efficiency and productivity.

Quiz 4: The Analysis and Design of Work

Katerina is looking for a job that will be quick to learn and not require a lot of thinking,so she can earn money and still focus on earning her degree.She is looking for a job that follows the ________ approach.

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Tami and Deb have worked for Waterfall Springs for more than 20 years combined.They are a resource to HR when completing a job analysis because they are

Customer service representatives who seek to solve problems for customers need to understand their

The ________ section in a Position Analysis Questionnaire (PAQ) focuses on planning and information-processing activities.

Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?

Which of the following is true of an organization that follows the mechanistic approach?

Which of the following is true about O*NET?

The most common source of error in the job analysis process results from job descriptions being

According to the "Job Characteristics Model," ________ is the extent to which a person receives clear information about performance effectiveness from the work itself.

Many books have been written about leadership,such as How Successful People Lead,by John Maxwell.The goal of these books is to focus the leader's mind on organizational psychology by explaining the ________ approach.

The ________ section in a position analysis questionnaire (PAQ) focuses on the physical activities,tools,and devices used by the worker to perform the job.

When it comes to examining and understanding skill levels for a particular job,________ may be the best source.

According to the "Job Characteristics Model," ________ is the degree to which a job requires completing a "whole" piece of work from beginning to end.

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?

Which of the following was replaced by the Occupational Information Network (O*NET) ?

The factual or procedural information that is necessary for successfully performing a task is called

Grace has been given the authority to make decisions about how to accomplish her work.The "Job Characteristics Model" classifies this as

How does the mechanistic approach differ from the motivation approach?

Which of the following approaches to job design identifies the "one best way" to perform a job?