Which of the following is true about the quality approach to performance measurement?
A)The quality approach techniques usually have very little strategic congruence.
B)The quality approach has very low acceptability.
C)The quality approach does not advocate the evaluation of personal traits.
D)The quality approach adopts a systems-oriented focus.
E)The quality approach relies primarily on a combination of the comparative and results approaches to performance measurement.

Question

Quizplus · Accepted Answer

The quality approach to performance measurement emphasizes a systems-oriented focus and encourages the evaluation of processes and systems rather than individual performance or personal traits. This approach is aimed at improving the overall effectiveness and efficiency of an organization's systems and processes, and is therefore strategically congruent with the goals of many organizations. The quality approach also relies heavily on the use of data and analysis to identify areas for improvement and measure progress towards achieving performance targets.

Which of the Following Is True About the Quality Approach