A performance management system designed with a strong quality orientation can be expected to
A)emphasize an assessment of system factors,but not person factors,in the measurement system.
B)emphasize managers and employees working separately to solve performance problems.
C)involve only the external customers in setting standards and measuring performances.
D)use multiple sources to evaluate person and system factors.
E)emphasize an assessment of person factors,but not system factors,in the measurement system.

Question

Quizplus · Accepted Answer

A performance management system with a strong quality orientation is likely to use multiple sources, including both person and system factors, to evaluate performance. This approach is often referred to as a balanced scorecard and is aimed at creating a comprehensive view of performance that considers both individual contributions and the overall performance of the system. Option A and E are incorrect as a strong quality orientation would generally involve evaluating both person and system factors. Option B is incorrect as a strong quality orientation would encourage collaboration between managers and employees in solving performance problems. Option C is incorrect as a strong quality orientation would involve both internal and external customers in setting standards and measuring performance.

A Performance Management System Designed with a Strong Quality Orientation