Which of the Following Is the First Step in the Productivity

Which of the following is the first step in the Productivity Measurement and Evaluation System (ProMES) ?

A) The staff defines indicators of the products to measure how well the products are being generated.
B) The management develops a feedback system that provides employees and work groups with information about their specific level of performance.
C) People in the organization identify the set of activities or objectives the organization expects to accomplish.
D) The employee and manager identify what the employee can do to capitalize on performance strengths.
E) The staff establishes the contingencies between the amount of the indicators and the level of evaluation associated with that amount.