Question 1

Exit interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Accepted Answer

Exit interviews can provide valuable insights into why employees are leaving and can highlight organizational issues that need to be addressed to improve retention.

Question 2

Which of the following is true of voluntary turnover?
A)It is initiated by the employee.
B)It involves employees an organization would like to discharge.
C)It could give rise to more legal consequences than involuntary turnover.
D)It usually is a result of a violation of a company rule or misconduct.
E)It is the last stage in progressive discipline.

Accepted Answer

Voluntary turnover is initiated by the employee, as opposed to involuntary turnover which is initiated by the employer.

Question 3

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?
A)Allen is terminated because he does something illegal.
B)Rashad is terminated because he does something unethical.
C)Thuy is refused employment because she has a criminal record.
D)Rosa is terminated because she refuses to do something unsafe.
E)Leon is refused employment on account of lack of credentials.

Accepted Answer

Rosa's termination for refusing to do something unsafe could be considered a violation of public policy because it is in the interest of the public to ensure that employees are not forced to do something that could cause harm to themselves or others. The other choices do not involve a clear violation of public policy.

Question 4

Group cohesiveness and support for individual members decrease through exposure and joint efforts found in team-building activities.

Accepted Answer

This statement is false. Research suggests that group cohesiveness and support for individual members can actually increase through exposure and joint efforts in team-building activities. These activities can foster camaraderie, trust, and a sense of shared purpose among team members, leading to greater cohesion and support.

Question 5

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

Accepted Answer

A systematic survey program can identify variations between units and help determine best practices that can be applied across the organization.

Question 6

Rosa claims that she has been fired because of her accent.Her claim is an example of a
A)violation of an implied contract.
B)covenant.
C)violation of a public policy.
D)civil rights infringement.
E)violation of employment-at-will.

Accepted Answer

Rosa's claim that she has been fired because of her accent is an example of a civil rights infringement. Accent is considered a protected class under Title VII of the Civil Rights Act of 1964. This means that it is illegal for an employer to discriminate against an employee on the basis of their accent. Therefore, if Rosa's claim is true, her employer has violated her civil rights.

Question 7

________ focuses specifically on the methods used to determine the outcomes received.
A)Outcome justice
B)Interactional justice
C)Procedural justice
D)Result justice
E)Input justice

Accepted Answer

Procedural justice focuses on the fairness of the methods used to determine the outcomes received. Outcome justice is related to whether the actual outcomes are fair or not, while interactional justice is about the quality of interpersonal treatment. Result justice and input justice are not recognized as specific types of justice in the academic literature.

Question 8

Javier,a Hispanic employee,is a constant low performer.Mark,his boss,is frustrated and is unable to discharge him due to HR policies.As a consequence,Mark gives Javier low-level work assignments and subjects him to other forms of undesirable treatment.If Javier leaves the organization,these actions can expose Mark to a possible
A)retaliation lawsuit.
B)forgery lawsuit.
C)reverse discrimination suit.
D)public policy violation lawsuit.
E)civil infringement lawsuit.

Accepted Answer

Mark's actions of giving low-level work assignments and subjecting Javier to other forms of undesirable treatment can be considered as retaliation for his low performance. If Javier leaves the organization, he may file a retaliation lawsuit against Mark for his actions.

Question 9

A company decides to let go of some employees due to a financial crisis.Jane loses her job,while her colleagues with similar performance ratings and productivity retain their jobs.Jane's judgment of her loss when compared to her colleagues' is a perception of
A)structural unfairness.
B)process unfairness.
C)procedural unfairness.
D)outcome unfairness.
E)task unfairness.

Accepted Answer

This is an example of outcome unfairness, as Jane perceives that she lost her job even though she had similar performance ratings and productivity as her colleagues who retained their jobs. The outcome (losing her job) seems unfair to her compared to her colleagues who kept their jobs.

Question 10

When management makes a decision on the methods used to determine outcomes,they have used
A)outcome justice.
B)interactional justice.
C)procedural justice.
D)result justice.
E)input justice.

Accepted Answer

Procedural justice refers to the fairness of the methods or processes used to determine outcomes. Therefore, when management makes a decision on the methods used to determine outcomes, they are utilizing procedural justice.

Question 11

Which of the following is true of involuntary turnover?
A)It is initiated by the employee.
B)It involves people an organization would like to retain.
C)It is initiated by the organization.
D)It usually involves high performers.
E)It includes employees who quit a job at will to pursue a change in career.

Accepted Answer

Involuntary turnover is initiated by the organization, usually due to poor performance, layoffs, or restructuring. Option A is incorrect because involuntary turnover is not initiated by the employee. Option B is incorrect because involuntary turnover involves people an organization does not want to retain, unlike voluntary turnover where employees may leave on their own terms. Option D is incorrect because high performers are typically not terminated involuntarily. Option E is incorrect because quitting a job at will is considered voluntary turnover.

Question 12

The employment-at-will doctrine
A)has become more influential in recent years.
B)has more legal consequences in voluntary turnover than in involuntary turnover.
C)implies that a person may leave an organization at will despite an existing contract.
D)allows employers to discharge people at will without sufficient reasons for the discharge.
E)states that in the absence of a specific contract,either party could sever the employment.

Accepted Answer

The employment-at-will doctrine states that in the absence of a specific contract, either party could sever the employment. It is a default rule that allows employers to fire employees for any reason or no reason at all, as long as it does not violate any applicable law. However, it does not guarantee job security for employees and may lead to potential legal consequences if the termination was motivated by discriminatory or retaliatory reasons.

Question 13

________ justice is the interpersonal nature of how the outcomes were implemented.
A)Outcome
B)Interactional
C)Procedural
D)Result
E)Functional

Accepted Answer

Interactional justice focuses on the interpersonal nature of how the outcomes were implemented, meaning the fairness of how people were treated during the process of decision-making and implementation. Outcome justice deals with the fairness of the outcome itself, procedural justice concerns the fairness of the decision-making process, and result justice concerns the fairness of the final outcome, regardless of how it was achieved. Functional justice is not a commonly used term in the context of organizational behavior and justice.

Question 14

The two primary sets of people in the organization who affect an individual's job satisfaction are her subordinates and co-workers.

Accepted Answer

The two primary sets of people in the organization who affect an individual's job satisfaction are her superiors and co-workers, not subordinates.

Question 15

Which of the following groups is most likely to file a suit based on reverse discrimination claims?
A)Racial minorities
B)Homosexuals
C)Older workers
D)Women
E)Caucasians

Accepted Answer

Reverse discrimination occurs when a member of a majority group (in this case, Caucasians) claims to have been discriminated against on the basis of their race or ethnicity. The other groups listed are typically protected classes and are less likely to file reverse discrimination claims.

Question 16

Julie's boss,Sanjay,believes that women are not capable of making top-level decisions.Julie's decisions are often sidelined by those of Sanjay's.When Julie confronts Sanjay,he terminates her employment.Which of the following is the most appropriate suit that will help Julie?
A)A retaliation lawsuit
B)A forgery lawsuit
C)A reverse discrimination suit
D)A public policy violation lawsuit
E)A civil right infringement lawsuit

Accepted Answer

Sanjay's belief that women are not capable of making top-level decisions and Julie's termination based on her confrontation with Sanjay can be seen as a violation of Julie's civil rights. Therefore, the most appropriate suit to help Julie would be a civil rights infringement lawsuit.

Question 17

Organizations that introduce ________ systems where low performers are systematically identified and,where necessary,eliminated from payrolls often experience quick improvement gains.
A)forced distributions rating
B)voluntary distribution rating
C)self-rating
D)peer-rating
E)micromanagement

Accepted Answer

Forced distributions rating systems require managers to rank employees in predetermined categories (such as top, middle, and bottom performers), often resulting in identifying and removing low performers from the payroll. This can lead to quick improvement gains as the organization becomes more efficient and effective by retaining only high-performing employees. Voluntary distribution rating, self-rating, peer-rating, and micromanagement are not directly related to identifying and eliminating low performers.

Question 18

With respect to employee termination,a(n)________ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.
A)discrimination
B)forgery
C)encroachment
D)unethical practice
E)wrongful discharge

Accepted Answer

A wrongful discharge suit attempts to establish that the termination either violated an implied covenant or violated public policy. Discrimination, forgery, encroachment, and unethical practices may also lead to termination, but they would be the basis of different types of legal claims.

Question 19

Providing increased opportunities for workers to have input into important organizational decisions that involve compensation increases role conflict and ambiguity.

Accepted Answer

Allowing workers to have input into decisions, especially those involving compensation, typically increases their sense of control and involvement, which can reduce role conflict and ambiguity by clarifying expectations and aligning personal goals with organizational objectives.

Question 20

________ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others).
A)Structural fairness
B)Outcome fairness
C)Procedural fairness
D)Process fairness
E)Task fairness

Accepted Answer

Outcome fairness, also known as distributive fairness, refers to individuals' perceptions of the fairness of the outcomes or results they receive relative to others with whom they identify as referent others. This includes perceptions of equity, equality, and need.

Quiz 10: Employee Separation and Retention

Exit interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Which of the following is true of voluntary turnover?

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?

Group cohesiveness and support for individual members decrease through exposure and joint efforts found in team-building activities.

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

Rosa claims that she has been fired because of her accent.Her claim is an example of a

________ focuses specifically on the methods used to determine the outcomes received.

A company decides to let go of some employees due to a financial crisis.Jane loses her job,while her colleagues with similar performance ratings and productivity retain their jobs.Jane's judgment of her loss when compared to her colleagues' is a perception of

When management makes a decision on the methods used to determine outcomes,they have used

Which of the following is true of involuntary turnover?

The employment-at-will doctrine

________ justice is the interpersonal nature of how the outcomes were implemented.

The two primary sets of people in the organization who affect an individual's job satisfaction are her subordinates and co-workers.

Which of the following groups is most likely to file a suit based on reverse discrimination claims?

Julie's boss,Sanjay,believes that women are not capable of making top-level decisions.Julie's decisions are often sidelined by those of Sanjay's.When Julie confronts Sanjay,he terminates her employment.Which of the following is the most appropriate suit that will help Julie?

Organizations that introduce ________ systems where low performers are systematically identified and,where necessary,eliminated from payrolls often experience quick improvement gains.

With respect to employee termination,a(n) ________ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

Providing increased opportunities for workers to have input into important organizational decisions that involve compensation increases role conflict and ambiguity.

________ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others) .