Deck 10: Employee Separation and Retention

Question 1

When properly channeled by a secure and supportive leader,"voicing opportunities" for lower-level employees can prevent turnover among highly engaged employees.

Answer 1

True

Question 2

One of the major interventions aimed at reducing job dissatisfaction by increasing job complexity is job enrichment.

Answer 2

True

Question 3

Whistle-blowers avoid taking issues to external constituencies and try to resolve them internally.

Answer 3

False

Question 4

The evidence on the linkage between negative affectivity and job satisfaction suggests the importance of personnel selection as a way of raising overall levels of employee satisfaction.

Question 5

Procedural justice is the concept of justice referring to the interpersonal nature of how the outcomes were implemented.

Question 6

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Question 7

Negative affectivity is a dispositional dimension that reflects pervasive individual similarities in dissatisfaction with any and all aspects of life.

Question 8

With a few exceptions,there is a strong positive relationship between task complexity and job satisfaction.

Question 9

Dennis has just lost his job.He has brought his resume to a outplacement counselor and hopes she will also help him with interview techniques.

Question 10

Whereas employee wellness programs deal with employees who have developed problems at work because of health-related issues,employee assistance programs (EAPs)take a proactive and preemptive focus on trying to prevent health-related problems in the first place.

Question 11

Organizational commitment is the degree to which employees identify themselves with their jobs.

Question 12

Tyree has filed a dispute against his supervisor.As a first step,HR has asked for Christopher,Shelby,and Pablo to sit on a peer review.

Question 13

An organization's employees' perception of and reaction to working conditions have implications for competitive advantage.

Question 14

If job conditions cannot be changed,a dissatisfied worker may opt for an internal transfer if the dissatisfaction is job-specific.

Question 15

A frame of reference is a standard point that serves as a comparison for other points and thus provides meaning.

Question 16

Due to negative affectivity,if job satisfaction remains relatively stable across time and jobs,transient changes in job satisfaction will be difficult to sustain in the individuals.

Question 17

Kevika filed a civil rights infringement after she was wrongfully discharged from her company.Her claim was that she was a member of a protected group.

Question 18

There is a strong link between employee satisfaction and engagement,on the one hand,and critical organizational outcomes,on the other hand.

Question 19

There is a general consensus among most theories of employee satisfaction that withdrawal behaviors are unrelated to one another.

Question 20

The key driving force behind all the different forms of job withdrawal is job satisfaction.

Question 21

Exit interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Question 22

Which of the following is true of voluntary turnover?

A)It is initiated by the employee.
B)It involves employees an organization would like to discharge.
C)It could give rise to more legal consequences than involuntary turnover.
D)It usually is a result of a violation of a company rule or misconduct.
E)It is the last stage in progressive discipline.

Question 23

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?

A)Allen is terminated because he does something illegal.
B)Rashad is terminated because he does something unethical.
C)Thuy is refused employment because she has a criminal record.
D)Rosa is terminated because she refuses to do something unsafe.
E)Leon is refused employment on account of lack of credentials.

Question 24

Group cohesiveness and support for individual members decrease through exposure and joint efforts found in team-building activities.

Question 25

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

Question 26

Rosa claims that she has been fired because of her accent.Her claim is an example of a

A)violation of an implied contract.
B)covenant.
C)violation of a public policy.
D)civil rights infringement.
E)violation of employment-at-will.

Question 27

________ focuses specifically on the methods used to determine the outcomes received.

A)Outcome justice
B)Interactional justice
C)Procedural justice
D)Result justice
E)Input justice

Question 28

Javier,a Hispanic employee,is a constant low performer.Mark,his boss,is frustrated and is unable to discharge him due to HR policies.As a consequence,Mark gives Javier low-level work assignments and subjects him to other forms of undesirable treatment.If Javier leaves the organization,these actions can expose Mark to a possible

A)retaliation lawsuit.
B)forgery lawsuit.
C)reverse discrimination suit.
D)public policy violation lawsuit.
E)civil infringement lawsuit.

Question 29

A company decides to let go of some employees due to a financial crisis.Jane loses her job,while her colleagues with similar performance ratings and productivity retain their jobs.Jane's judgment of her loss when compared to her colleagues' is a perception of

A)structural unfairness.
B)process unfairness.
C)procedural unfairness.
D)outcome unfairness.
E)task unfairness.

Question 30

When management makes a decision on the methods used to determine outcomes,they have used

A)outcome justice.
B)interactional justice.
C)procedural justice.
D)result justice.
E)input justice.

Question 31

Which of the following is true of involuntary turnover?

A)It is initiated by the employee.
B)It involves people an organization would like to retain.
C)It is initiated by the organization.
D)It usually involves high performers.
E)It includes employees who quit a job at will to pursue a change in career.

Question 32

The employment-at-will doctrine

A)has become more influential in recent years.
B)has more legal consequences in voluntary turnover than in involuntary turnover.
C)implies that a person may leave an organization at will despite an existing contract.
D)allows employers to discharge people at will without sufficient reasons for the discharge.
E)states that in the absence of a specific contract,either party could sever the employment.

Question 33

________ justice is the interpersonal nature of how the outcomes were implemented.

A)Outcome
B)Interactional
C)Procedural
D)Result
E)Functional

Question 34

The two primary sets of people in the organization who affect an individual's job satisfaction are her subordinates and co-workers.

Question 35

Which of the following groups is most likely to file a suit based on reverse discrimination claims?

A)Racial minorities
B)Homosexuals
C)Older workers
D)Women
E)Caucasians

Question 36

Julie's boss,Sanjay,believes that women are not capable of making top-level decisions.Julie's decisions are often sidelined by those of Sanjay's.When Julie confronts Sanjay,he terminates her employment.Which of the following is the most appropriate suit that will help Julie?

A)A retaliation lawsuit
B)A forgery lawsuit
C)A reverse discrimination suit
D)A public policy violation lawsuit
E)A civil right infringement lawsuit

Question 37

Organizations that introduce ________ systems where low performers are systematically identified and,where necessary,eliminated from payrolls often experience quick improvement gains.

A)forced distributions rating
B)voluntary distribution rating
C)self-rating
D)peer-rating
E)micromanagement

Question 38

With respect to employee termination,a(n)________ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

A)discrimination
B)forgery
C)encroachment
D)unethical practice
E)wrongful discharge

Question 39

Providing increased opportunities for workers to have input into important organizational decisions that involve compensation increases role conflict and ambiguity.

Question 40

________ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others).

A)Structural fairness
B)Outcome fairness
C)Procedural fairness
D)Process fairness
E)Task fairness

Question 41

Consistency,bias suppression,information accuracy,correctability,representativeness,and ethicality are the six determinants of

A)perceptual justice.
B)interactional justice.
C)procedural justice.
D)outcome justice.
E)income justice.

Question 42

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision?

A)Social sensitivity
B)Explanation
C)Consideration
D)Empathy
E)Consistency

Question 43

In an alternative dispute resolution method,the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as

A)peer review.
B)arbitration.
C)open-door policy.
D)mediation.
E)legal support.

Question 44

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions?

A)Bias suppression
B)Correctability
C)Representativeness
D)Ethicality
E)Consistency

Question 45

Lately you have noticed the smell of alcohol on Sue's breath when she returns from her morning break and after lunch.You call Sue into your office and offer her the name and phone number for the ________ program.

A)employee assistance
B)alternative dispute resolution
C)health benefits
D)health insurance
E)aided workers'

Question 46

Explanation,consideration,social sensitivity,and empathy are key determinants of

A)perceptual justice.
B)interactional justice.
C)procedural justice.
D)outcome justice.
E)task justice.

Question 47

When Jaclyn approaches HR about a resolution dispute,the HR counselor suggests beginning with

A)arbitration.
B)open-door policy.
C)peer review.
D)mediation.
E)legal support.

Question 48

Penn Wars has decided to downsize.Instead of having the managers tell the employees themselves,they have hired an outside firm.This is an example of

A)bias suppression.
B)correctability.
C)representativeness.
D)ethicality.
E)consistency.

Question 49

Michaela has been consistently coming in late to work and leaving early.Her supervisor has documented this behavior for a month.Before taking the issue to HR and the manager,the supervisor sits down with Michaela and talks to her about her concerns.At the end of the discussion,the supervisor issues Michaela a(n)

A)temporary suspension.
B)unofficial verbal warning.
C)last chance notification.
D)threat of suspension.
E)termination.

Question 50

Southpoint is about to declare bankruptcy and has asked customers,owners,and coworkers to serve on a committee so that the concerns of all affected groups are heard.This follows the guidance of which procedure?

A)Bias suppression
B)Correctability
C)Representativeness
D)Ethicality
E)Consistency

Question 51

Which of the following is true of alternative dispute resolution (ADR)?

A)ADR relies on the legal system to resolve matters that cannot be handled internally.
B)Resolution through an ADR system is expensive,as it involves high costs in terms of legal fees.
C)ADR follows a distinct set of actions with a goal of resolving disputes in as few steps as possible.
D)ADR is more effective than employee assistance programs in dealing with issues related to drug or alcohol abuse.
E)ADR is designed to resolve issues internally and does not engage outsiders to enter the discussion.

Question 52

In a typical progressive discipline program,which of the following should be the step taken before terminating an employee?

A)Unofficial verbal warning
B)Official written warning
C)Last chance notification
D)Threat of suspension
E)Right to go to arbitration

Question 53

What type of counseling helps displaced employees manage the transition from one job to another?

A)Outplacement
B)Transition
C)Relocation
D)Displacement
E)Transfer

Question 54

Alternative dispute resolution is a method of resolving disputes that

A)involves extensive legislation.
B)does not rely on the legal system.
C)excludes outside parties.
D)does not involve binding arbitration.
E)involves only the appealing party.

Question 55

Which of the following steps in progressive discipline involves the right to go to arbitration?

A)Unofficial verbal warning
B)Official written warning
C)Temporary suspension
D)Threat of suspension
E)Termination

Question 56

Which of the following happens in the mediation stage of an alternative dispute resolution?

A)The two people in conflict attempt to arrive at a settlement together.
B)A panel composed of representatives from the same level hears the case.
C)A neutral third party hears the case via a nonbinding process.
D)A professional arbitrator hears the case and resolves it unilaterally.
E)The judiciary system steps in to resolve the dispute based on the suit filed.

Question 57

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?

A)Representativeness
B)Correctability
C)Bias suppression
D)Accuracy
E)Consistency

Question 58

Which of the following statements is accurate about voluntary turnover?

A)It is initiated by the employer.
B)It involves employees an organization would like to discharge.
C)It typically involves legal aspects that have repercussions for the organization.
D)It gives the employee no choice in deciding his or her stay in the organization.
E)It can lead to the loss of highly valued employees to competitors.

Question 59

During the ________ stage of alternative dispute resolution,a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

A)peer review
B)arbitration
C)open-door policy
D)mediation
E)legal support

Question 60

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?

A)Bias suppression
B)Correctability
C)Representativeness
D)Ethicality
E)Consistency

Question 61

________ is the degree to which people identify themselves with their jobs.

A)Job enlargement
B)Job enrichment
C)Job involvement
D)Job recognition
E)Job satisfaction

Question 62

Parker wants his team to fully understand all the responsibilities that the team has.He often moves individuals from one job to the next so that team members have a complete picture of the unit.Parker is practicing

A)job involvement.
B)job enrichment.
C)job engagement.
D)job enlargement.
E)job rotation.

Question 63

Negative affectivity is primarily influenced by

A)availability of social support.
B)disposition of individuals.
C)organizational roles.
D)work environment.
E)pay and benefits.

Question 64

The degree to which an employee identifies with an organization and is willing to put forth effort on its behalf is called

A)job satisfaction.
B)organizational enlargement.
C)organizational commitment.
D)job engagement.
E)job involvement.

Question 65

Lately,Laura has been performing low in her job.Although she is physically present at her workplace,her mind is constantly engaged with thoughts of a better job.Which of the following behaviors does Laura express?

A)Physical withdrawal
B)Psychological withdrawal
C)Internal change
D)Whistle-blowing
E)Behavioral change

Question 66

An employee who engages in absenteeism is displaying job dissatisfaction through

A)behavioral change.
B)psychological withdrawal.
C)physical withdrawal.
D)whistle-blowing.
E)arbitration.

Question 67

Nolan has started to call in sick when there is a scheduled meeting and asks to leave early on days when reports are due.How do you know that Nolan is experiencing job withdrawal?

A)Job withdrawal refers to employers discharging employees from jobs that are to be outsourced.
B)Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation.
C)Job withdrawal refers to retracting a job offer after initial confirmation.
D)Job withdrawal refers to voluntary turnover initiated by employees an organization would like to retain.
E)Job withdrawal involves a set of actions showcased by the company to discourage its employees from working.

Question 68

Which of the following people would be most likely to work longer due to prosocial motivation?

A)Viola,a reporter
B)Devon,an accountant
C)Connie,a salesperson
D)Hector,a nurse
E)Roy,a miner

Question 69

Anton sent emails and company memos to the media and the Environmental Protection Agency.He is now called a whistleblower because

A)he is a satisfied employee.
B)he is capable of bringing about internal change.
C)he avoided taking the issue to external constituencies.
D)he avoided making the grievance public.
E)he resorted to the government to address the grievance.

Question 70

Mathew,a production manager,conducts an employee satisfaction survey.The survey reveals high levels of dissatisfaction among the employees in the packing unit who complain about repetitive tasks.In response to this,he adopts an intervention that explicitly focuses on reducing job dissatisfaction due to impoverished or boring tasks.This intervention is an example of

A)job enrichment.
B)team building.
C)prosocial motivation.
D)job rotation.
E)work complication.

Question 71

Low job involvement and low organizational commitment are

A)what drive employees who create organizational changes.
B)forms of psychological disengagement.
C)examples of physical job withdrawal.
D)examples of physiological job withdrawal.
E)forms of behavioral changes aimed at changing policies.

Question 72

Job satisfaction is a function of ________,which can be defined as what a person consciously or unconsciously desires to obtain.

A)perception
B)appreciation
C)contentment
D)appraisal
E)values

Question 73

Which of the following explains the high rate of voluntary turnover among the millennial generation of employees?

A)They put a premium on earning high salaries.
B)They are overburdened by new technology.
C)They need connection to the company mission.
D)They dislike working in team environments.
E)They resist pressure to enhance their skills.

Question 74

Sylvia was about to leave the company because the job was too easy and not challenging her skills.Her manager approached her with a new project that she would be solely responsible for.This decrease in her job dissatisfaction was the result of

A)job transfer.
B)job rotation.
C)job evaluation.
D)job enlargement.
E)job enrichment.

Question 75

Joaquim enjoys his job and feels that he is a productive member of the team.He is displaying

A)job enrichment.
B)job enlargement.
C)job commitment.
D)job involvement.
E)job satisfaction.

Question 76

The degree to which people are energized to do their jobs because it helps other people is called

A)job enrichment.
B)team building.
C)prosocial motivation.
D)job rotation.
E)work involvement.

Question 77

Which of the following suggests that dissatisfied individuals enact a set of behaviors to avoid their work situation?

A)Efficiency wage theory
B)Equity theory
C)Progression of withdrawal theory
D)Two-factor theory
E)Motivation theory

Question 78

The two primary sets of people in an organization who affect an individual's job satisfaction are

A)subordinates and supervisors.
B)supervisors and customers.
C)co-workers and subordinates.
D)supervisors and co-workers.
E)subordinates and customers.

Question 79

Which of the following is the most important aspect of work in terms of generating satisfaction?

A)An employee's salary and the benefits that come along with the work he or she does
B)The degree to which work is meaningfully related to core values of the worker
C)The extrinsic rewards associated with the work and the organization
D)A positive work environment and social support
E)The nonmonetary benefits received by the employee in terms of self-esteem and goal satisfaction

Question 80

VIP Company has started a bowling league and a ski club.VIP decreases job dissatisfaction through

A)behavior modification.
B)a supportive environment.
C)progressive discipline measures.
D)third-party negotiations.
E)alternative dispute resolution.